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Building loyal customers in a price-driven industry

Published On: 16th Oct 2013 10:13 - Modified: 22nd Mar 2017

Moxie Software have released a customer loyalty case study.

The case study includes Matthew Kemp, head of the Customer Service Centre at Lebara, sharing key insights into their success in delivering excellent customer experiences, including:

Key components of designing an effective customer experience strategy
How to build an emotional connection with customers to encourage loyalty and retention
How to recruit, train and motivate agents (in creative ways) to deliver an excellent customer experience
Choosing the right technology platform to ensure delivery of the desired experience

Additional resources include:

Lebara infographic
Webinar slides

Click here to view the Lebara Case Study.

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Building loyal customers in a price-driven industry

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