Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Top 10 Contact Centre Strategies – Part 1

Published On: 21st Jan 2014 10:04

Join us for this exciting webinar where Paul Cooper and Mike Murphy discuss the Top 10 Contact Centre Strategies and how you can deploy them in your contact centre.

We have so much great stuff to discuss that we have split this webinar across 2 parts.

Topics Discussed

Contact Centre Management
Motivation
Technology
Dealing with Attrition

Recruitment
Customer Loyalty
Voice of the Customer

Panellists

Paul Cooper

Customer Service Expert

Mike Murphy

Interactive Intelligence

Jonty Pearce

Call Centre Helper

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Recorded Webinar: Top 10 Contact Centre Strategies – Part 1

Topics Discussed

Panellists

Topics:

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