Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Video in the Contact Centre

Published On: 3rd Feb 2014 10:04

Video is finally about to take off in the contact centre. Join us for this interactive webinar, where we look at how video is changing the contact centre.

We show real life case studies of how a number of companies are integrating video into the contact centre.

Topics Discussed

How to use video in the contact centre
Which companies are using video
Video technology
Web RTC

How web chat is changing to video chat
Skype and web cams
Deflecting calls with video FAQs
Your chance to share your own ideas

Panellists

Jonty Pearce

Call Centre Helper

Luke Talbot

Azzurri

Nigel Thomas

Vee24

Karyn Stevely

Schuh

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Recorded Webinar: Video in the Contact Centre

Topics Discussed

Panellists

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