Breakfast Briefing in Dublin

Noble Systems are hosting a Customer Service Seminar in Dublin on Thursday 30th January.

The Noble Exchange Breakfast Briefing is being hosted in conjunction with the CCMA Ireland at The Westin Dublin Hotel.

This breakfast briefing is a fast-paced, high-level overview specifically designed to focus on how contact centres can increase productivity whilst at the same time improving customer service.

Delegates will receive an overview of the latest workforce optimisation technology and how this, combined with agent training, can dramatically improve the customer experience. The speakers will be giving concise presentations, using real-life examples of ways to improve operations, customer service and ROI.

Our guest speaker, Carolyn Blunt (voted Most Respected Person in the UK Contact Centre Industry by Call Centre Helper readers), will present on her experience within the industry, using examples of ‘under performance’ within contact centres.

In addition, Charlie Snedden of Noble Systems will explain how Workforce Management and Quality Assurance tools can help to manage your business more effectively and improve customer service. The session includes an ROI analysis for using Workforce Management versus spreadsheets or other manual tools for agent scheduling.

“The event is designed to bring together industry professionals interested in exchanging ideas, networking with peers and gaining a better understanding of this topical issue facing many contact centres today,” said Colin Chave, General Manager of Noble Systems EMEA.