Clearing the clouds around cloud-based call recording

David Ford debunks some common myths about cloud-based call recording solutions.

1.  Cloud-based solutions can offer a far more resilient and scalable option

While concerns about reliability can often deter contact centres from moving to call recording in the cloud, cloud-based solutions can actually offer a far more resilient and scalable option than an on-premise solution.

The economies of scale available in the cloud enable an altogether higher level of resilience, with calls mirrored to multiple geographical data centres to ensure greater business continuity.

In addition to this, with a cloud service, you only pay for what you need. That means that if you need capacity for 60 seats then that’s exactly what you pay for, with the ability to scale up temporarily whenever you need to.

2. Call recording in the cloud can make PCI compliance a doddle

Call recording in the cloud can make PCI compliance a doddle. We all know that when PCI and call recording collide the results can be messy. This is because, while there is a business need to record and evidence financial transactions, PCI DSS requires you not to record cardholder’s details.

Therefore opting for a call recording in the cloud service can provide you with a ready-made solution, avoiding the hassle and cost of adapting your legacy systems.

3. Cloud recording offers the same functionality as on-premise solutions

Even on a like-for-like basis, cloud recording offers the same functionality as on-premise solutions, for a lower cost.

This is because, with no hardware, upgrades and free CRM integration, cloud providers can offer their solutions at a fraction of the price of on-premise solutions.

To find out more, download the free White Paper “The Truth About Call Recording”.

With thanks to David Ford, Managing Director at Magnetic North