White Paper: Acoustic Intelligence

Plantronics have released a White Paper called ‘Acoustic Intelligence: Sound ideas for your contact centre’.

Running a modern contact centre is difficult enough without having audio problems. When customers call you, they must be able to hear your agents clearly, and vice versa.

Poor connections, noise, and garbled speech reduce productivity, drive up costs, and result in skewed data. And they can damage the brand value you’ve spent years – and money – cultivating.

This white paper discusses Acoustic Intelligence – referring to technologies that help ensure superior clarity with customers – and can help you achieve that elusive combination of shorter calls and improved customer service.

Topics include:

• How to manage acoustics in a decentralised contact centre
• How agents can better control the acoustics of an incoming call
• Practical solutions for overcoming challenges, including speech volume level, acoustic startle and extraneous noise