Contact Centre Research

Giving Recognition is the Best Way to Motivate Agents

Published On: 6th Aug 2014 10:12

According to our webinar viewers, giving recognition is the best way to motivate agents, with 56% choosing this option. This is a clear majority, considering the next most popular option was empowering agents, which received a much lower 19% of the audience vote.

Poll – “What is the best way to motivate agents?” – answers
Chocolate   2%
Empowerment   19%
Cash Rewards   14%
Small Thank Yous   9%
Recognition   56%

Source: Call Centre Helper webinar – 5 ways to tune up your call centre Sample size – 99 Date: May 2014

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Giving Recognition is the Best Way to Motivate Agents

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