Contact Centre Research

The Average Contact Centre Cost Per Call is £3.50

Published On: 22nd Oct 2014 10:09

Using guidance from the poll below, we have deducted that the average contact centre cost per call is £3.50. In addition, at this moment in time, over 70% of contact centres have an average call cost of less than £5.

Poll – “What is your Average Cost per Call” – answers

More than £10.00 – 6%
£5.00 – £9.99 – 23%
£2.00 – £4.99 – 40%
Under £2.00 – 31%

Source: Call Centre Helper webinar 5 Ways to Boost Contact Centre Productivity Sample size – 108 Date: September 2014

Please note that there is a more recent 2016 version of this survey here.

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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The Average Contact Centre Cost Per Call is £3.50

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