Recorded Webinar: 7 Ways to Improve Customer Satisfaction

During “Webinar Week” we will be holding a daily webinar on hot contact centre topics.

We start by looking at some innovative ways to improve customer satisfaction.

Monday 11th May 2015

Panellists

• Gerry Brown – The Customer Lifeguard
• Brendan Dykes – Genesys
• Jonty Pearce – Call Centre Helper

Topics discussed

• Improving Customer Satisfaction
• The best ways to measure customer satisfaction
• Customer journeys
• Personalising Customer Service
• Building the right culture in the contact centre
• Voice of the Customer
• The clever use of technology
• Top tips from the audience

Sponsored by Genesys.

This webinar is held at:
•
• 2pm in Paris
• 2pm in South Africa
• 8am in New York

Topics Discussed

• Improving Customer Satisfaction
• The best ways to measure customer satisfaction
• Customer journeys
• Personalising Customer Service
• Building the right culture in the contact centre
• Voice of the Customer
• The clever use of technology
• Top tips from the audience

Panellists