Davies Acquires Ember Group

CallMiner Updates Real-Time Speech Analytics Platform

Case Study: EE Reduce Contact Centre Attrition and…

Mitel Extends Global Partner Program

NICE inContact CXone Expands Artificial Intelligence Apps

Remote Workers Are Struggling to Find a Work/Life Balance

Odigo Announces Chrome Enterprise Recommended…

RingCentral Completes Connect First Acquisition

Case Study: Global Manufacturer Reduces Contact Centre…

Spearline Reaches Final of International Customer…

RingCentral Announces New Features for Hybrid Work

Swisscom Quadruples Customer Interactions in Just Six…

NICE inContact Wins a Gold Stevie Award

8×8 Accquires Video Communications Technology

Talkdesk Announces Vacation Now Solution Free for 90 Days

NICE Selected to Ensure Quality of Care and Audit Accuracy

Case Study: Input For You Achieved 80% SPT Rates With…

Calabrio Releases Its Latest Analytics Suite

Thoma Bravo Acquires Calabrio

Case Study: Customer AI Helps Stockpile Achieve 350% ROI

8×8 Wins Stevie Awards in 2023 American Business…

Helplines Partnership Announces Helpline Award Winners…

NICE Launches New Robotic Process Automation Offering

Willis Towers Watson Kickstarts Cloud Transformation