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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Five9 a Leader for Conversational AI in the ICC
EvaluagentCX Has Launched – Here’s What It…
EvaluAgent Ranks #17 on Best UK Software Companies List
Five9 Partners Lead with Outstanding Innovation
Genesys Completes Acquisition of Radarr Technologies
Salesforce Signs Definitive Agreement to Acquire Spiff
Zoom Milestone as AI Generates Over 5 Million Meeting…
AI Access Given to Tens of Thousands of BigCommerce…
8×8 Bridges the Customer Engagement Gap
Benenden Health Transforms Experience for Over 860,000…
Jabra Research Unveils the Gen Z Working Paradox
Jabra+ for Admins Paves the Way for Future Experiences
Zoom’s Newest Innovation Propels Company Into New World
Simplyhealth Accelerates Healthcare Accessibility with…
Carnival UK To Revolutionize Guest Experience Leveraging…
2024 Off to Flying Start for 8×8 as They Announce…
Now Open! Nominations for NICE’s 2024 PSAPs Awards
Wellbeing Triumph… Sabio Shortlisted for Health…
8×8 Announces New Technology Partner Ecosystem with…
Genesys to Acquire Radarr Technologies
GenAI Expert Nina Schick Is Confirmed for Disrupt
86% of Consumers Want Retailers to Make AI More Diverse,…
8×8 Extends XCaaS Platform AI Capabilities
MaxContact Supports UKNCCA 2024
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Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success