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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Zendesk Releases Annual CX Trends Report
Five9 Intelligent CX Platform Available on Google Cloud…
Talkdesk Showcase CX Innovators Awards Winners
8×8 Receives 38 Winter 2024 G2 Awards
Centrical Unveils the Select Award Winners!
Calabrio Acquires AI and Bot Analytics Company Wysdom
Wayne Metro Community Action Agency Deploys 8×8
Jabra Announces Cutting-Edge Updates
Case Study: Bouygues Immobilier Upgrades Service Quality
2024 Is Here! What to Look Out for This Year
CCMA Celebrates 30 Years With Pearls of Wisdom Campaign
Centrical Recognized as a Global Leader in Sales…
NICE Announces the Close of the LiveVox Acquisition
New G2 Report: Scorebuddy a Leader in Contact Centre QA
NICE Advances AI-Driven CX with 2023 CXone Fall Release
Evaluagent Recognized as a Leader in Contact Centre…
8×8’s Innovation Recognized with Numerous 2023…
Genesys Cloud Achieves StateRAMP Authorization
Calabrio Unveils Middle East Cloud with AI-Powered…
Case Study: Culligan Optimizes Customer Service ROI
Case Study: LCC Improves Contact Centre Efficiency
Case Study: Carrefour Banque Modernises Call Centre System
Kerv Experience Invests in Genesys Cloud CX Practice…
NICE Named a Leader in Customer Engagement Platforms
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Take the “Fear Factor” Out of Agent Role Play
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Top Games to Reinforce Agent Skills and Knowledge
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
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Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success