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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Jabra Announces Cutting-Edge Updates
Case Study: Bouygues Immobilier Upgrades Service Quality
2024 Is Here! What to Look Out for This Year
CCMA Celebrates 30 Years With Pearls of Wisdom Campaign
Centrical Recognized as a Global Leader in Sales…
NICE Announces the Close of the LiveVox Acquisition
New G2 Report: Scorebuddy a Leader in Contact Centre QA
NICE Advances AI-Driven CX with 2023 CXone Fall Release
Evaluagent Recognized as a Leader in Contact Centre…
8×8’s Innovation Recognized with Numerous 2023…
Genesys Cloud Achieves StateRAMP Authorization
Calabrio Unveils Middle East Cloud with AI-Powered…
Case Study: Culligan Optimizes Customer Service ROI
Case Study: LCC Improves Contact Centre Efficiency
Case Study: Carrefour Banque Modernises Call Centre System
Kerv Experience Invests in Genesys Cloud CX Practice…
NICE Named a Leader in Customer Engagement Platforms
Uniphore and Altruist Join Forces to Revolutionize CX
NICE CXone Named Outright CCaaS Leader
1 in 4 Banking Consumers Demand Clearer Phone Numbers
Evaluagent Becomes a Gold Partner of the Get Out of Wrap…
Upland FileBound Named a Gold Medalist
Europcar Transforms Global CX with NICE CXone
Enghouse Enhances Video Conferencing Solutions
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Guide: Break the Customer and Agent Burnout Loop
14th September 2026
Contact Centre & Customer Services Summit – Manchester
15th September 2026
CX Connect Europe
Are You Measuring Activity or Success?
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Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action