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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Calabrio ONE Now Available Via Twilio Flex Ecosystem
NICE CXone Accelerates CX Digital Transformation
Case Study: Fibrus Improves NPS Score by 27% With Genesys
Hotelbeds Selects Vonage’s NewVoiceMedia Contact Centre…
Clarabridge Forges Ahead with Accelerated Growth in 2020
Check Out Our New and Improved Webinar Programme for 2021
2020-21 UK Contact Centre Decision-Makers’ Guide
Case Study: SumUp Personalizes Quality and Improves CSAT
Mitel Expands Partnership With BT
Poly Strengthens Hybrid Ecosystem With AI‐Powered…
Case Study: Webhelp Improves Engagement, Learning &…
NICE inContact Adds New Innovations to Its Cloud Solution
Nuance Named a Leader in Authentication and Fraud…
RingCentral Announces New Webinar Solution
Case Study: Zettle by PayPal Reduced Agent Training Time…
New Survey Reveals Changing Consumer Behaviours in the…
NICE CXone Wins UK National Innovation Award
Enghouse Interactive Releases Proteus Cloud
Case Study: Viewrail Achieves a 70% Self-Service Rate…
Case Study: Ecotricity Increases Schedule Adherence by 10%
Homeless Link Handles a 250% Increase in Calls
Al Rayan Bank Avoids Business Disruption During COVID-19
Natterbox Links Voice Component of Microsoft Teams to…
New Platforms Announced at Opentalk 2021
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What are you interested in?
Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success