Businesses Are Increasing Investment in Digital Channels…

MaxContact Sees Record Growth

Council Moves Entire Contact Centre to the Cloud for…

Talkdesk Release New At-Home and Mobile Workforce…

Growth in the Customer Management Industry Must Be…

Case Study: Club Med

VCC Live Raises $2.4 Million to Expand Services

NICE Investigate Supports Police Investigations in…

Vonage Releases a Unified Communications Solution

Al Rayan Bank Avoids Business Disruption During COVID-19

Mitel Celebrates a Legacy of Innovation at 50 Years

NICE inContact and Zendesk Join Forces to Support Remote…

IPI Picks Up Award at Genesys Partner Vision 2020

Mitel Expands Partnership With BT

Case Study: Topcon Increase Agent Productivity With…

Jabra Launch Evolve 65e

IPI Wins Partner of the Year Award

Genesys Reveals Investment in CX Strategies Needed From…

Poly Strengthens Hybrid Ecosystem With AI‐Powered…

Case Study: SumUp Sees 50% Call Containment With Five9

Case Study: Rotherham NHS Cuts Call Volumes by 28% With…

Webcam Woes Top List of COVID-19 Customer Complaints

TalkTalk Extends Partnership With Mitel

Kerv Partners With Cyber Security Specialist, Chorus