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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Case Study: Côte Is Delivering Exquisite Customer Service

Case Study: Côte Is Delivering Exquisite Customer Service

Case Study: NHS Foundation Trust Achieve 12% Call Reduction With Netcall

Case Study: NHS Foundation Trust Achieve 12% Call…

Case Study: Rachio Improves Accuracy to 99% With Crescendo

Case Study: Rachio Improves Accuracy to 99% With Crescendo

Poly Headset Commended by Frost & Sullivan

Poly Headset Commended by Frost & Sullivan

Akixi Launches Integration With Webex Calling

Akixi Launches Integration With Webex Calling

Genesys Reveals Investment in CX Strategies Needed From Banks

Genesys Reveals Investment in CX Strategies Needed From…

HP | Poly Introduces New Voice Solutions for Microsoft Teams

HP | Poly Introduces New Voice Solutions for Microsoft…

Clarabridge Wins Artificial Intelligence Breakthrough Award

Clarabridge Wins Artificial Intelligence Breakthrough…

Talkdesk Wins 2021 Excellence in Customer Service Award

Talkdesk Wins 2021 Excellence in Customer Service Award

Case Study: Groupe Atlantic Reduced Intervention Time by 10% With Apizee

Case Study: Groupe Atlantic Reduced Intervention Time by…

5 Reasons to Proactively Monitor and Test Your Calls Worldwide

5 Reasons to Proactively Monitor and Test Your Calls…

NICE Expands Its Global Reach With Bell Canada

NICE Expands Its Global Reach With Bell Canada

Case Study: Ramp Improve Agent Satisfaction With Assembled

Case Study: Ramp Improve Agent Satisfaction With Assembled

Diabolocom Supports Onepark’s International Growth

Diabolocom Supports Onepark’s International Growth

Lifesize Announces Partnership with Omilia

Lifesize Announces Partnership with Omilia

CallMiner Releases Eureka Coach

CallMiner Releases Eureka Coach

Genesys a CCaaS Leader in the 2023 Gartner Magic Quadrant

Genesys a CCaaS Leader in the 2023 Gartner Magic Quadrant

Case Study: University Hospitals Sussex Reduces Wait Time by 90% With Netcall

Case Study: University Hospitals Sussex Reduces Wait…

Vonage Introduces New Virtual Assistant for WhatsApp

Vonage Introduces New Virtual Assistant for WhatsApp

IPI Launch a New PCI Compliance Solution

IPI Launch a New PCI Compliance Solution

Case Study: MongoDB Creates Efficiency Through Scheduling

Case Study: MongoDB Creates Efficiency Through Scheduling

Photos from Children in Need 2018

Photos from Children in Need 2018

Decathlon Pro Sees Quick ROI From Telephony Solution

Decathlon Pro Sees Quick ROI From Telephony Solution

RingCentral Release New Video Platform

RingCentral Release New Video Platform

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success