The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Search Within Assembled with Universal Search
8×8 Announces New AI, Video and MS Teams Platform…
Research Reveals How IT Leaders Can Support CX Functions…
Research Reveals Challenges in Balancing Performance and…
NICE Named Exemplary Leader for Agent Management
Odigo Named a Growth and Innovation Leader
Research Reveals AI Fuels CX Success for Financial…
Case Study: Mi Hub Improves Customer Journey
Case Study: Jet2 Improves Employee Oversight
Enghouse Expands Partnership with Intertec Systems
NICE a Leader in Everest Group’s Task Mining Products…
Uniphore Podcast: It’s About the People
8×8 Announces Remote Fix for UK Housing Associations
Five9 Awarded Intelisys 2023 Top CCaaS Supplier Award
Genesys Ranked Leader in Frost Radar 2023 Report
Invoca Launches Conversation Intelligence AI Innovations
Case Study: PureGym Solves Peak Demand Challenges
Talkdesk Launches New Generative AI Features
Case Study: ManoMano Improves Customer Relations
Improved Reachability With Diabolocom’s AMD
Centrical Recognized as a Global Leader in Sales…
Kerv Wins at CCUK Awards
Sabio Group Launches CX Realities 2023
NICE Named an Exemplary Leader in Ventana Research
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
10 Sure-Fire Ways to Undermine Compliance
The Do’s and Don’ts of Implementing Analytics
What Should You Do When You Think a Customer Is Lying?
Connected Experiences Become Focus at The Experience Show Asia
54% Discover Compliance Breach Outside Routine QA Reviews
The Voice AI Agents Buyer’s Guide
Guide: Break the Customer and Agent Burnout Loop
15th September 2026
CX Connect Europe
Planning Pitfalls: How to Avoid the Worst WFM Mistakes – Webinar
Auto QA is Live: Every Call Scored, Every Score Evidenced
When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought
Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action