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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Business Systems Acquires acrinax
How to Recognize and Assist Vulnerable Consumers
New Study Shows the Value of Improving Agent Experience
How Can watchRTC Improve Your WebRTC Service Operations?
Now Available: Alvaria CX Suite 22.1
HammerRTC for Amazon Connect Now Available
EvaluAgent Release Real-Time Notifications
Business Systems Shortlisted for Technology Award
Verint Aims to Help Small Businesses With Workforce…
BT Implements New Contact Centre Solutions
Case Study: ForHousing Enhances Customer Experience
NICE Expands Partnership With Google
NICE Adds AI-Based Analytics to Its Performance…
CallMiner Expands Partnership With Cirrus
Brits Prefer to Speak to Businesses on Zoom Rather Than…
Slater and Gordon Moves to Cloud Customer Service
IPI Strengthens Voice Biometric Capabilities Through…
Vonage Named Asia-Pacific CPaaS Company of the Year
Case Study: Mazda Saved $1.8M With AnywhereNow
Jacada Recognized for Robotic Process Automation
Case Study: Enrich Increase Customer Loyalty and Sales
Case Study: NewDay Achieved 29% Knowledge Improvement…
Genesys Named as Visionary in Gartner Magic Quadrant
Case Study: VCFSUK Achieves 94% User Engagement With…
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Take the “Fear Factor” Out of Agent Role Play
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Top Games to Reinforce Agent Skills and Knowledge
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
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Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
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