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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
8×8 Partners With Activate Group
Brits Prefer to Speak to Businesses on Zoom Rather Than…
Lifesize Announces Partnership with Omilia
Case Study: Wyze Saves $1.2M Annually on BPO Costs With…
Call Centre AI Software for the Next Generation
8×8 Announce XCaaS Enhancements
UK Workers Claim to Be More Productive at Home
NICE Adds AI-Based Analytics to Its Performance…
Koopid Teams Up With Vonage
VCC Live 7.0 Released With a Brand New, Modern Interface
Case Study: RSPCA Builds a Modern Customer Experience
New Study Shows the Value in Creating a “Connected…
NICE CXone Accelerates CX Digital Transformation
New Study Finds CX Leaders Are Moving Beyond NPS
IPI Launch a New PCI Compliance Solution
Lifesize and Serenova Announce United Corporate Brand
HP | Poly Introduces New Voice Solutions for Microsoft…
Case Study: NHS Onboarded 20K Agents in Under a Month…
Jacada Recognized for Robotic Process Automation
Rotherham Metropolitan Borough Council Deploys 8×8…
IPI Strengthens Voice Biometric Capabilities Through…
Poly’s Story: Moving to Remote Working
8×8 Partners With Virgin Media Business
New Study Shows the Value of Improving Agent Experience
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