The Largest Online Community for Contact Centre Professionals

Home LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

Vendor Filter Filter
Recent Articles Most Viewed Articles

Vendor

8×8 Wins Stevie Awards

8×8 Wins Stevie Awards

Sabio Group Named as Supplier on NS3 Framework

Sabio Group Named as Supplier on NS3 Framework

Genesys a CCaaS Leader in the 2023 Gartner Magic Quadrant

Genesys a CCaaS Leader in the 2023 Gartner Magic Quadrant

8×8 Wins 2023 TrustRadius Tech Cares Award

8×8 Wins 2023 TrustRadius Tech Cares Award

Talkdesk Secures #8 Spot in the 2023 Forbes Cloud 100 List

Talkdesk Secures #8 Spot in the 2023 Forbes Cloud 100 List

Upland Panviva Now Available on Genesys AppFoundry

Upland Panviva Now Available on Genesys AppFoundry

Gartner Magic Quadrant Names NICE a CCaaS Leader

Gartner Magic Quadrant Names NICE a CCaaS Leader

Five9 to Acquire Aceyus

Five9 to Acquire Aceyus

Five9 Named a Leader in the 2023 Magic Quadrant for CCaaS

Five9 Named a Leader in the 2023 Magic Quadrant for CCaaS

Zoom Launches Clips in Beta

Zoom Launches Clips in Beta

RingCentral Unveils RingCX

RingCentral Unveils RingCX

Talkdesk CX Cloud Achieves FedRAMP In Process Designation

Talkdesk CX Cloud Achieves FedRAMP In Process Designation

Case Study: Tata Stays on Track for Abandon Targets

Case Study: Tata Stays on Track for Abandon Targets

Unlocking the Strategic Value of QA Data With Scorebuddy BI

Unlocking the Strategic Value of QA Data With Scorebuddy…

Qualtrics Announces General Availability of DXA

Qualtrics Announces General Availability of DXA

Salesforce Launches BYOM

Salesforce Launches BYOM

Announcing Our Latest AI Innovations

Announcing Our Latest AI Innovations

8×8 Drives Success and Performance with New Supervisor Workspace

8×8 Drives Success and Performance with New…

Enghouse Systems Completes Lifesize Acquisition

Enghouse Systems Completes Lifesize Acquisition

NICE Named as a Top CCaaS Provider

NICE Named as a Top CCaaS Provider

UJET and Google Cloud Announce Integration with ServiceNow

UJET and Google Cloud Announce Integration with ServiceNow

Looking at the Future Unfolding With TED

Looking at the Future Unfolding With TED

Case Study: CloudControl Maximizes Agent Efficiency 

Case Study: CloudControl Maximizes Agent Efficiency 

AWS Announces the General Availability of AWS Entity Resolution

AWS Announces the General Availability of AWS Entity…

Close Close
Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success