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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Jabra PanaCast 50 Now Available

Jabra PanaCast 50 Now Available

Thrive and Genesys Partner to Help Counter the Employee Burnout Crisis

Thrive and Genesys Partner to Help Counter the Employee…

8×8 Integrates New Video Capabilities Into Its Communications Platform

8×8 Integrates New Video Capabilities Into Its…

Trust Business Partners and Koopid Announce Partnership

Trust Business Partners and Koopid Announce Partnership

Nuance Announces Enhancements to Its Voice Biometrics System

Nuance Announces Enhancements to Its Voice Biometrics…

Vonage Leads the 2022 CPaaS Omdia Universe Report

Vonage Leads the 2022 CPaaS Omdia Universe Report

8×8 Launches New Technology Partner Ecosystem

8×8 Launches New Technology Partner Ecosystem

Europe’s Best in Customer Contact Celebrated at the 25th ECCCSAs

Europe’s Best in Customer Contact Celebrated at the 25th…

Only 52% of Consumers Feel They’re Treated With Empathy

Only 52% of Consumers Feel They’re Treated With Empathy

CallMiner Platform Combines With Microsoft Azure Speech to Text

CallMiner Platform Combines With Microsoft Azure Speech…

Talkdesk Report Reveals AI Fuels Improved Experiences Amid Surging Call Volumes

Talkdesk Report Reveals AI Fuels Improved Experiences…

CallMiner Recognises Customer Achievements With LISTEN Awards

CallMiner Recognises Customer Achievements With LISTEN…

Aspect Announces Merger With Noble

Aspect Announces Merger With Noble

8×8 Positioned as a Leader for the Eighth Consecutive Year

8×8 Positioned as a Leader for the Eighth…

Case Study: Medavie Blue Cross Decrease Call Escalations by 40%

Case Study: Medavie Blue Cross Decrease Call Escalations…

Talkdesk Leads the Industry in the G2 Report

Talkdesk Leads the Industry in the G2 Report

Biometrics System Saved Enterprises Millions in Fraud in 2018

Biometrics System Saved Enterprises Millions in Fraud in…

Jabra Partner With Code Software

Jabra Partner With Code Software

IT Naturally Moves to the Cloud in Just Five Days

IT Naturally Moves to the Cloud in Just Five Days

Vonage Expands Collaboration with Microsoft

Vonage Expands Collaboration with Microsoft

Case Study: Sutherland Improve Remote Performance Management

Case Study: Sutherland Improve Remote Performance…

RingCentral Expands the Capabilities of Its Video Solution

RingCentral Expands the Capabilities of Its Video Solution

Calabrio Paves the Way for South Africa’s Cloud Contact Centre WFO Journey

Calabrio Paves the Way for South Africa’s Cloud Contact…

Case Study: CLICKD Solutions Improves QA

Case Study: CLICKD Solutions Improves QA

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Top Stories

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

What Should You Do When You Think a Customer Is Lying?

Latest News

Connected Experiences Become Focus at The Experience Show Asia

54% Discover Compliance Breach Outside Routine QA Reviews

Resources

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

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15th September 2026

CX Connect Europe

15th September 2026

Planning Pitfalls: How to Avoid the Worst WFM Mistakes – Webinar

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Auto QA Is Live: Every Call Scored, Every Score Evidenced

When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought

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Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action