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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Spearline Releases the Latest Edition of Its Magazine

Spearline Releases the Latest Edition of Its Magazine

Case Study: Council Cuts Abandoned Calls by 17% With Netcall

Case Study: Council Cuts Abandoned Calls by 17% With…

PTS Consulting Implements RingCentral Unified Communications Solution

PTS Consulting Implements RingCentral Unified…

Business Systems Announces New Partnership

Business Systems Announces New Partnership

CallMiner Announces Sales Conversation Analytics Solution

CallMiner Announces Sales Conversation Analytics Solution

New Advanced Cloud Phone and Platform Capabilities

New Advanced Cloud Phone and Platform Capabilities

Case Study: How Global Sports Betting & iGaming Transformed WFM With Sabio

Case Study: How Global Sports Betting & iGaming…

Voci Technologies Host a Speech Analytics Webinar

Voci Technologies Host a Speech Analytics Webinar

White Lies Leave UK Companies in the Dark

White Lies Leave UK Companies in the Dark

Sabio Group Secures Aramis Group’s Aramisauto

Sabio Group Secures Aramis Group’s Aramisauto

Case Study: Nielsen Sees 30% Improvement in Agent Wait Times

Case Study: Nielsen Sees 30% Improvement in Agent Wait…

Sabio Group Strengthens Leadership Position

Sabio Group Strengthens Leadership Position

Case Study: Smartcat Cuts Booking Costs by 70% With Synthflow

Case Study: Smartcat Cuts Booking Costs by 70% With…

RingCentral Rooms for Poly Is Now Available

RingCentral Rooms for Poly Is Now Available

AI-Powered Updates to Jabra PanaCast 50

AI-Powered Updates to Jabra PanaCast 50

Jabra Q4 Cashback Promotion

Jabra Q4 Cashback Promotion

Sabio Group Expands Into the Nordic Region & Strengthens Genesys Capability

Sabio Group Expands Into the Nordic Region &…

All In On Genesys Cloud CX

All In On Genesys Cloud CX

Key Takeaways From Sabio’s AI & Automation CX Community Day

Key Takeaways From Sabio’s AI & Automation CX…

Case Study: South Lakes Housing Achieved 96% Call Handling With Netcall

Case Study: South Lakes Housing Achieved 96% Call…

Mobi Implement New Contact Centre Solutions

Mobi Implement New Contact Centre Solutions

Natterbox Awarded Cloud Telephony Product of the Year

Natterbox Awarded Cloud Telephony Product of the Year

Westcon-Comstor Names Sabio EMEA ‘Cloud Partner of the Year’

Westcon-Comstor Names Sabio EMEA ‘Cloud Partner of the…

CallMiner Partner With Morae Global

CallMiner Partner With Morae Global

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success