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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Execs In The Know Enhances User Experience
Case Study: Corsica Ferries Improves Omnichannel
Five9 a Leader for Conversational AI in the ICC
NICE Named a Leader for Conversational AI
ScS Group Plc Achieves Improvement in Advisor Productivity
NICE Named a 2023 Top Provider by Metrigy for VoC
Uniphore Podcast: Agent Enablement Before Automation
8×8 Intelligent Customer Assistant Drives CX…
Genesys Completes Acquisition of Radarr Technologies
First Orion Collaborates With NICE CXone
Scorebuddy Named a G2 Market Leader
Drive CX Efficiencies With Data You Can Trust
Videoslots Chooses injixo as Its WFM Solution
New Salesforce Solution Helps Agents Resolve Cases Faster
Pluxee Successfully Transforms CX
Bierce Implements a New Multichannel Solution
Comdata to Launch New Trustpilot Fully Managed Service
Interview: The Data Scientist Helping to Lead an AI…
Talkdesk Climbs to #8 on 2022 Forbes Cloud 100
NICE Enlighten AI Wins 2023 BIG Innovation Award
Sabio Launches Specialist Salesforce Practice
Uniphore and Workair Partner to Bring Enterprise AI to…
Case Study: Maps CU Achieves Seamless Service with NICE
Case Study: Tructyre Improved Service Level by 32% With…
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10 Sure-Fire Ways to Undermine Compliance
The Do’s and Don’ts of Implementing Analytics
What Should You Do When You Think a Customer Is Lying?
54% Discover Compliance Breach Outside Routine QA Reviews
8×8 Finds 52% Blame CIOs for AI Errors
The Voice AI Agents Buyer’s Guide
Guide: Break the Customer and Agent Burnout Loop
14th September 2026
Contact Centre & Customer Services Summit – Manchester
15th September 2026
CX Connect Europe
When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought
Are You Measuring Activity or Success?
Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action