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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: Tructyre Improved Service Level by 32% With…
Recorded Webinar: Voice Is Your New Brand Currency
Sensée Creates 500 Work-from-Home Contact Centre Roles
Five9 Partners with Clarabridge
Drive CX Efficiencies With Data You Can Trust
Virsae and Hammer Announce CX Assurance Capabilities
NICE Announces the Close of the LiveVox Acquisition
Leading Through Crisis in a Human Way – The…
Uniphore and Altruist Join Forces to Revolutionize CX
Talkdesk Extends Healthcare AI and Integration…
Zolar Chooses Talkdesk to Power Contact Centre Solution
How to Enhance CX With Expert Input
Pluxee Successfully Transforms CX
Talkdesk Launches New Generative AI Features
Genesys Awards Season in Full Swing
NICE Simplified ABN AMRO’s Infrastructure with Cloud…
Centrical and Ocado Win Partnership Award
Invoca Launches Conversation Intelligence AI Innovations
Case Study: IONOS Reduces Chat Handling by 15% with…
Jackson Lewis Turns to 8×8 XCaaS
Act When It Matters With Enhanced Real-Time Experience
Genesys Ranked Leader in Frost Radar 2023 Report
Playvox and Freshworks Partner to Revolutionize…
NICE Leads Market Share for WEM Globally
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What are you interested in?
Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success