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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
8×8 Enhances Customer and Employee Experiences
New Salesforce Solution Helps Agents Resolve Cases Faster
ContactBabel Launches Latest Survey for 2025 Insights
NICE Positioned As A Leader in 2022 Gartner Magic…
University Streamlines Clearing Process With 8×8…
Creating New Value for Customers With Generative AI
Execs In The Know Releases the 2023 CX Leaders Trends…
Finalists Announced for the ECCCSAs 2024
Awards Shortlist Showcases Innovation Across Wales’…
NICE Named a 2023 Top Provider by Metrigy for VoC
Case Study: Allianz Health Sees 489% ROI With Elephants…
Talkdesk Rolls Out Full Support for SHAKEN/STIR
Coca-Cola Europacific Partners Uses 8×8
Scorebuddy Named a G2 Market Leader
16 Learnings for Navigating the Technology Landscape
Southwest Transplant Alliance Deploys 8×8
PureGym One of the Fittest at This Year’s ECCCSAs
NICE Recognized for Innovative Copilot Capabilities
8×8 Wins Stevie Awards
Uniphore Named “Best Conversational AI Platform”
RingCentral Unveils RingCX
Talkdesk Climbs to #8 on 2022 Forbes Cloud 100
NICE Enlighten AI Wins 2023 BIG Innovation Award
Sabio Group and Contact Babel Launch UK CX Decision…
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Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success