8×8 Launch Cloud Telephony Platform With Microsoft…

NICE Release Trial Version of its Robotic Automation…

New Study Shows the Value of Improving Agent Experience

JPIMedia Share Their Cloud Success Story

Change at the Top of the CCMA

Nuance Announces Enhancements to Its Voice Biometrics…

Fast Growing Sports Company Moves to the Cloud

Case Study: Ecotricity Increases Schedule Adherence by 10%

Avaya Discuss New Koopid Partership

Alfa-Bank Implements New Contact Centre Analytics System

How ProcedureFlow is Helping Contact Centers Adapt in…

Cabify Launches Innovative Virtual Assistant

Sabio Group Achieves Twilio Gold Partner Status

National Australia Bank Strengthens Security

Companies Fast-Tracking Move to the Cloud Amidst COVID-19

NICE inContact and Zendesk Join Forces to Support Remote…

Case Study: How Ubisoft Engage Remote Agents

Sytel Launches Global Compliance Solution

NICE inContact CXone Integrates With Microsoft

Telehealth Service DocPlanner Embraces New Video Platform

Case Study: AGL Moves All of Its Agents to Remote Working

Remote Workers Are Struggling to Find a Work/Life Balance

Only 52% of Consumers Feel They’re Treated With Empathy

Mashreq Bank Partners With Koopid