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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
NICE Named a CX Winner in Ventana Research Awards
Enghouse Expands Partnership with Intertec Systems
NICE CXone Gets Top Honours for Contact Centre Platforms
EvaluAgent Ranks #17 on Best UK Software Companies List
Introducing Community from EvaluAgent
Do You Sell Microsoft Teams?
Search Within Assembled with Universal Search
Five9 and Salesforce Integrate for Hyper-Personalized CX
Zoom’s Newest Innovation Propels Company Into New World
Odigo Integrates with RingCentral
AI Innovation Drives Personalized Employee Augmentation
How AI Will Revolutionize Retail Customer Experience
Limango Selects NICE CXone to Elevate Their CX Operation
Sprinklr Named a Leader in the 2024 Gartner Magic Quadrant
CommunityWFM Enhances Contact Centre WFM
1 in 4 Banking Consumers Demand Clearer Phone Numbers
Uniphore Unveils Enhanced Interaction Analytics Solution
MiaRec Pioneers Prompt Customization and Testing
Appello Careline Selects Sabio Group
Oodle Selects NICE Enlighten AI
Evaluagent Take Home Best Contact Centre Solution Award
Sprinklr Redefines Customer Feedback Management
CallMiner Named a Leader by Top Analyst Firm
HP Partners With Google to Offer Realistic Meeting…
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Take the “Fear Factor” Out of Agent Role Play
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Top Games to Reinforce Agent Skills and Knowledge
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success