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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
iQor Unveils Symphony [AI]
Research Reveals How IT Leaders Can Support CX Functions…
Five9 Honored With Three Global Partner Awards From AVANT
Wayne Metro Community Action Agency Deploys 8×8
Graphisoft Project With Sabio Group Leads to Award Success
Case Study: Clearwater Achieves 98% Answer Rate With…
Five9 Intelligent CX Platform Available on Google Cloud…
Zoom Boom Continues With Latest Expansion
Only 20% of Businesses Deliver Industry Leading CX
Improved Reachability With Diabolocom’s AMD
8×8 Unveils Latest Enhancements to Customer…
Case Study: Mi Hub Improves Customer Journey
Case Study: Realtor.com Drives More Productive…
MaxContact Awarded IT Vendor of the Year Award
NICE Delivers New RPA Innovations
Talkdesk to Showcase Efficiency With Generative AI at…
NICE Named a Leader in Customer Engagement Platforms
New GenAI Interaction Summary Reduces After-Call Work
Many Failing to Use CRM to Full Potential
Brands Risk Excluding Older People From Services and…
8×8 Extends XCaaS Platform AI Capabilities
VoiceAbility Ushers in New Era of Digital Communication…
Sweaty Betty Smashes CX Goals With Sabio
Sprinklr Named Strong Performer in Conversational AI
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Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success