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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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HP | Poly Keeps People at the Forefront of Virtual Meetings

HP | Poly Keeps People at the Forefront of Virtual…

Jabra+ for Admins Paves the Way for Future Experiences

Jabra+ for Admins Paves the Way for Future Experiences

NICE Announces Launch of FluenCX

NICE Announces Launch of FluenCX

NICE Named an Exemplary Leader in Ventana Research

NICE Named an Exemplary Leader in Ventana Research

Ascensos Signs Multi-Year Deal With Centrical

Ascensos Signs Multi-Year Deal With Centrical

Case Study: Iress Reduces Operational Costs With Zoom

Case Study: Iress Reduces Operational Costs With Zoom

Talkdesk Earns TrustRadius 2024 Top Rated Awards

Talkdesk Earns TrustRadius 2024 Top Rated Awards

Case Study: Dudley Council Transform Rental Management With MaxContact

Case Study: Dudley Council Transform Rental Management…

NICE Welcomes Nicole Kidman as Celebrity Keynote at Interactions 2024

NICE Welcomes Nicole Kidman as Celebrity Keynote at…

Intermedia Expands Free International Calling Zone

Intermedia Expands Free International Calling Zone

Kerv Wins at CCUK Awards

Kerv Wins at CCUK Awards

NICE Named the Outright Leader in the 2023 SPARK Matrix

NICE Named the Outright Leader in the 2023 SPARK Matrix

Evaluagent Ranks in Flexa100 List

Evaluagent Ranks in Flexa100 List

Disrupt Keynote Speakers Announced

Disrupt Keynote Speakers Announced

Introducing 8×8 Engage to Bridge CX Journey Gaps

Introducing 8×8 Engage to Bridge CX Journey Gaps

Talkdesk and Verint Expand Partnership to Increase CX Automation

Talkdesk and Verint Expand Partnership to Increase CX…

8×8 Announces New Video Functionality

8×8 Announces New Video Functionality

Zoom Celebrates its Fourth Consecutive Time in the Leaders Quadrant

Zoom Celebrates its Fourth Consecutive Time in the…

AI Access Given to Tens of Thousands of BigCommerce Customers

AI Access Given to Tens of Thousands of BigCommerce…

Five9 Wins Workforce Innovation Award

Five9 Wins Workforce Innovation Award

EvaluAgent Wins Best Quality Assurance Platform 2023

EvaluAgent Wins Best Quality Assurance Platform 2023

Latest Enhancements Equip Agents to Deliver Timely Resolutions

Latest Enhancements Equip Agents to Deliver Timely…

Case Study: Lichfield District Council Achieves 97% Response Rate With Netcall

Case Study: Lichfield District Council Achieves 97%…

Sabio Launches New WFM eBook to Maximize Contact Centre Efficiency

Sabio Launches New WFM eBook to Maximize Contact Centre…

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success