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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Calabrio WFM Now Available in Microsoft Marketplace

Calabrio WFM Now Available in Microsoft Marketplace

8×8 Adopts ISO 27018 to Strengthen Cloud Data Privacy

8×8 Adopts ISO 27018 to Strengthen Cloud Data Privacy

Navigating the Shift to Cloud Contact Centres – An Expert’s Perspective

Navigating the Shift to Cloud Contact Centres – An…

Premium Credit Partners With Elephants Don’t Forget

Premium Credit Partners With Elephants Don’t Forget

Puzzel Acquires Capturi to Boost AI-Powered CX

Puzzel Acquires Capturi to Boost AI-Powered CX

8×8 Enhances CX Platform With New Capabilities

8×8 Enhances CX Platform With New Capabilities

How Will the 6th April Changes Impact UK Contact Centres?

How Will the 6th April Changes Impact UK Contact Centres?

Highlights of NICE Interactions 2024

Highlights of NICE Interactions 2024

Jabra Launches Engage AI Complete for Smarter Calls

Jabra Launches Engage AI Complete for Smarter Calls

Research Reveals 10-Point Drop in Global Customer Happiness

Research Reveals 10-Point Drop in Global Customer…

AI Call Centres Slash Wait Times by 50%

AI Call Centres Slash Wait Times by 50%

NiCE Expands Its Strategic Partnership With Salesforce

NiCE Expands Its Strategic Partnership With Salesforce

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

Xander Freeman Shares Latest Call Centre Helper Research…

Content Guru Wins UK IT “Vendor of the Year”

Content Guru Wins UK IT “Vendor of the Year”

Assembled Enters Europe with New London Office

Assembled Enters Europe with New London Office

Puzzel Launches AI-Powered Virtual Agent Suite

Puzzel Launches AI-Powered Virtual Agent Suite

Make 2025 the Year You Raise Your Industry Profile!

Make 2025 the Year You Raise Your Industry Profile!

What You Missed at NiCE Interactions International in London 2025

What You Missed at NiCE Interactions International in…

Sabio Delivers Europe’s Largest Google Agent Assist Deployment

Sabio Delivers Europe’s Largest Google Agent Assist…

Zoom CEO Eric Yuan “Tripling Down” on Contact Center

Zoom CEO Eric Yuan “Tripling Down” on Contact Center

Customer Engagement Summit 2025

Customer Engagement Summit 2025

Talkdesk Fuels Condor’s Next-Gen CX Transformation

Talkdesk Fuels Condor’s Next-Gen CX Transformation

Centrical Introduces a Set of New AI-Driven Features

Centrical Introduces a Set of New AI-Driven Features

Uniphore Announces Acquisition of Orby AI

Uniphore Announces Acquisition of Orby AI

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success