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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Is Governance the New Business Standard?

Is Governance the New Business Standard?

8×8 Introduces AI Orchestrator to Simplify Bot Integration

8×8 Introduces AI Orchestrator to Simplify Bot…

Evaluagent and Phase2 Join Forces to Revolutionize QA

Evaluagent and Phase2 Join Forces to Revolutionize QA

Five9 Introduces New AI-Driven Updates at Their CX Summit

Five9 Introduces New AI-Driven Updates at Their CX Summit

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Talkdesk Strengthens APAC Presence with Australia Cloud

Talkdesk Strengthens APAC Presence with Australia Cloud

Sabio and VoiceAbility Launch Neurodivergent CX Solution

Sabio and VoiceAbility Launch Neurodivergent CX Solution

Route 101 Completes Multi-Brand Platform Deployment for TPRG

Route 101 Completes Multi-Brand Platform Deployment for…

Dialpad Acquires Surfboard to Boost WFM Capabilities

Dialpad Acquires Surfboard to Boost WFM Capabilities

8×8 Introduces 8×8 Aftersale Assist to Enhance Post-Sale Support

8×8 Introduces 8×8 Aftersale Assist to Enhance…

UK National Contact Centre Awards Open for 2025

UK National Contact Centre Awards Open for 2025

BT Group Expands ServiceNow Partnership to Save Agents Time

BT Group Expands ServiceNow Partnership to Save Agents…

Peopleware to Showcase AI-Native WFM at Contact Centre Expo

Peopleware to Showcase AI-Native WFM at Contact Centre…

Zendesk Seals Deal to Acquire Local Measure

Zendesk Seals Deal to Acquire Local Measure

Content Guru Named Leader in IDC MarketScape 2025

Content Guru Named Leader in IDC MarketScape 2025

Microsoft Releases AI-Driven Dynamics 365 Contact Center

Microsoft Releases AI-Driven Dynamics 365 Contact Center

Elevate AI: Unlocking the Future of Customer Experience 2024 (Event Highlights)

Elevate AI: Unlocking the Future of Customer Experience…

Content Guru and Together Win Top AI Project Award

Content Guru and Together Win Top AI Project Award

Sprinklr Expands Its Reach with a New Integration With Bluesky

Sprinklr Expands Its Reach with a New Integration With…

NiCE Named Leader in IDC CCaaS MarketScape 2025

NiCE Named Leader in IDC CCaaS MarketScape 2025

Sabio Launches App to Simplify Employee Leave Management

Sabio Launches App to Simplify Employee Leave Management

8×8 Report Reveals UK Customers Prefer Humans

8×8 Report Reveals UK Customers Prefer Humans

Zoom and ArvatoConnect Announce a Strategic Partnership

Zoom and ArvatoConnect Announce a Strategic Partnership

8×8 Adds New AI Enhancements to Its CX Platform

8×8 Adds New AI Enhancements to Its CX Platform

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success