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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Talkdesk Connects Advanced Dialer with Epic Integration
MaxContact CEO Ben Booth Earns LDC Top 50 Spot
Talkdesk & Epic Partner to Transform Healthcare…
Santander UK Extends Netcall Partnership by Three Years
NICE Has Launched CXone Mpower with AI Integration Updates
8×8 Introduces New Platform Capabilities
Bell Integration Selects NiCE for CX Upgrade
8×8 Secures Gold at 2026 NY Product Design Awards…
Luware Opens US Office to Expand Global Presence
Take Part in the 2025 WFM Benchmarking Survey
Premium Credit Partners With Elephants Don’t Forget
Content Guru Expands Australian Presence With Sydney…
Content Guru Exemplary Vendor in Six ISG Reports
Aspect and Cresta Partner to Enhance Contact Centre…
Deepdesk Recognized for AI Innovation at Microsoft…
Crescendo Launches New Total Outcome Guarantee
Ashley Kramer Joins ElevenLabs as Chief Revenue Officer
Success for Sabio Clients at UK National Contact Centre…
Content Guru Achieves Top “Willingness to Recommend”…
NICE Launches CXone Mpower. A Game-Changer for AI in CX?
New Report Reveals AI Needs Human Touch in CX
2024 International CX Excellence Award Winners Announced
77% of CX Leaders Believe AI Is Crucial for…
Route 101 and CCMA Reveal UK Consumer Behaviours
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