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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Centrical Adds New Coaching Capabilities to Close the…
Content Guru and SOGEDES Partner to Bring AI CX to Germany
Just 6% Feel Very Confident Supporting Vulnerable…
Vonage Earns Leader Spot in IDC MarketScape 2026
The Experience Show UK 2026 Key Findings
ArvatoConnect Adopts Peopleware for Smarter Workforce…
SequenceShift Integrates Secure Payments Into Zendesk
8×8 Earns Multiple Channel and CX Awards
Zoom Named a Leader in IDC MarketScape for Agentic CCaaS
AnywhereNow Announces Tendfor Microsoft Teams…
8×8 Adds New AI Enhancements to Its CX Platform
New Elephants Don’t Forget Research Highlights…
AnywhereNow Brings Tendfor to Microsoft Marketplace
8×8 Makes Workforce Management Standard for All Users
8×8 Reports Rapid Growth of 170% in Its WFM Adoption
Vonage Appoints Christophe Van de Weyer as CEO
Enghouse Interactive Announces a New Microsoft Teams…
Smobi Partners With Vonage to Power RCS Messaging
Police Forces Stall on AI Investment, Research Shows
Sabio Launches Defibrillator Initiative in Memory of…
8×8 Has Unveiled Updated Platform Features to…
Dialpad Acquires Surfboard to Boost WFM Capabilities
91 Percent of Customers Recommend NICE as a Preferred…
Microsoft Releases AI-Driven Dynamics 365 Contact Center
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