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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS

Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS

Genesys Wins “Best Use of AI in Customer Service” Award

Genesys Wins “Best Use of AI in Customer Service” Award

Vonage Expands AWS Partnership

Vonage Expands AWS Partnership

Vonage Unveils New Integration With Salesforce

Vonage Unveils New Integration With Salesforce

Netcall Has Acquired Jadu

Netcall Has Acquired Jadu

Route 101 and CCMA Reveal UK Consumer Behaviours

Route 101 and CCMA Reveal UK Consumer Behaviours

CallMiner Named Strong Performer in Forrester Wave

CallMiner Named Strong Performer in Forrester Wave

Cekura Raises $2.4M to Test Voice AI at Scale

Cekura Raises $2.4M to Test Voice AI at Scale

Zoom Releases Major Enhancements to Its CX Platform

Zoom Releases Major Enhancements to Its CX Platform

Sabio Launches Defibrillator Initiative in Memory of Colleague

Sabio Launches Defibrillator Initiative in Memory of…

Talkdesk Launches CX Solution for Small Businesses: Talkdesk Express

Talkdesk Launches CX Solution for Small Businesses:…

8×8 Makes Workforce Management Standard for All Users

8×8 Makes Workforce Management Standard for All Users

Zendesk Expands Microsoft Integration With New AI Tools

Zendesk Expands Microsoft Integration With New AI Tools

Content Guru’s Global AI Vision Takes Centre Stage

Content Guru’s Global AI Vision Takes Centre Stage

8×8 Launches Retail Nationwide for UK Stores

8×8 Launches Retail Nationwide for UK Stores

New Tool Gives Agents Greater Autonomy Over Their Schedules

New Tool Gives Agents Greater Autonomy Over Their…

Zoom Earns 2025 Global AWS Partner Award

Zoom Earns 2025 Global AWS Partner Award

Sabio Expands ‘Disrupt’ CX Event Across Europe for 2025

Sabio Expands ‘Disrupt’ CX Event Across…

8×8 Secures Gold at 2026 NY Product Design Awards for UX Excellence

8×8 Secures Gold at 2026 NY Product Design Awards…

Sprinklr Launches New AI-Driven Capabilities

Sprinklr Launches New AI-Driven Capabilities

Content Guru Achieves Top “Willingness to Recommend” Rating Two Years Running

Content Guru Achieves Top “Willingness to Recommend”…

NICE Announces a Strategic Partnership With Deloitte Digital

NICE Announces a Strategic Partnership With Deloitte…

NiCE and RingCentral Extend Their Partnership

NiCE and RingCentral Extend Their Partnership

NiCE Announces 2025 International CX Excellence Award Winners

NiCE Announces 2025 International CX Excellence Award…

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success