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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
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Optus Wins Massive Australian Government Contact Centre…
Capacity Acquires Creovai to Boost Contact Centre…
World’s First Independent BPO Accreditation Launches
What Not to Miss at CCW Berlin 2025
Content Guru’s CCaaS Solution Achieves First FedRAMP…
2024 Survey Report: What Contact Centres Are Doing Right…
Assembled Launches AI Tool to Automate Agent Scheduling
AI Is Supporting, Not Replacing, Customer Service Roles
Forrester Recognizes Genesys as a CCaaS Leader
ElevenLabs Expands AI Deployment to On-Premise and Device
Alvaria and UJET Join Forces to Drive CX Innovation
New Research Reveals 72% of Consumers Are Open to AI…
Calabrio Announces Strategic Acquisition of Echo AI
What Not to Miss at Enterprise Connect 2025
Genesys Unveils a Suite of New AI-Powered Features
What Not to Miss at Contact Centre Expo 2025
ElevenLabs and Deloitte Announce a Strategic Partnership
Talkdesk Launches New Customer Experience Automation…
Five9 Appoints Amit Mathradas as New CEO
MaxContact Acquires Curious Thing’s Tech to Expand AI…
CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition
Avaya Has Introduced Its New Platform: Avaya Infinity
Babelforce Launches New Voice Capabilities For Zendesk’s…
Genesys and Mitel Announce a Global Strategic Partnership
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