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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Assembled Launches AI Tool to Automate Agent Scheduling
Capacity Acquires Creovai to Boost Contact Centre…
Zoom Has Announced a New Partnership With Oracle
2026 Research: What Contact Centres Are Doing Right Now
2024 Survey Report: What Contact Centres Are Doing Right…
ElevenLabs Expands AI Deployment to On-Premise and Device
Five9 and Salesforce Launch Unified CX Platform
Optus Wins Massive Australian Government Contact Centre…
Strong G2 Scores Secure Leader Spot for Calabrio
World’s First Independent BPO Accreditation Launches
What Not to Miss at CCW Berlin 2025
CX Live’s The Experience Show Middle East 2026…
ElevenLabs and Deloitte Announce a Strategic Partnership
Content Guru’s CCaaS Solution Achieves First FedRAMP…
New Research Reveals 72% of Consumers Are Open to AI…
Forrester Recognizes Genesys as a CCaaS Leader
Calabrio Announces Strategic Acquisition of Echo AI
What Not to Miss at Contact Centre Expo 2025
What Not to Miss at Enterprise Connect 2025
Five9 Appoints Amit Mathradas as New CEO
Thoma Bravo Unites Verint and Calabrio Into One CX…
8×8 Names Jamie Snaddon and Nerea Gandarias in New…
$2B Thoma Bravo Acquisition Unites Verint and Calabrio
Alvaria and UJET Join Forces to Drive CX Innovation
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