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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

CallMiner Named Strong Performer in Forrester Wave

CallMiner Named Strong Performer in Forrester Wave

Just 23% Optimize Automation With CX Insights, CallMiner Report Finds

Just 23% Optimize Automation With CX Insights, CallMiner…

Vonage Named Major Provider in Emerging ICX Category

Vonage Named Major Provider in Emerging ICX Category

Zoom Named a Leader in IDC Revenue Orchestration Assessment

Zoom Named a Leader in IDC Revenue Orchestration…

Connected Experiences Become Focus at The Experience Show Asia

Connected Experiences Become Focus at The Experience…

54% Discover Compliance Breach Outside Routine QA Reviews

54% Discover Compliance Breach Outside Routine QA Reviews

8×8 Finds 52% Blame CIOs for AI Errors

8×8 Finds 52% Blame CIOs for AI Errors

51% of Contact Centre Leaders Struggle With Development

51% of Contact Centre Leaders Struggle With Development

AnywhereNow and Meridian IT Join Forces on CX

AnywhereNow and Meridian IT Join Forces on CX

Ashley Kramer Joins ElevenLabs as Chief Revenue Officer

Ashley Kramer Joins ElevenLabs as Chief Revenue Officer

Youfone Selects Puzzel for AI-Powered Customer Service

Youfone Selects Puzzel for AI-Powered Customer Service

Five9 Named Leader in IDC MarketScape Agentic CCaaS Assessment

Five9 Named Leader in IDC MarketScape Agentic CCaaS…

Santander UK Extends Netcall Partnership by Three Years

Santander UK Extends Netcall Partnership by Three Years

8×8 Reports 450% Surge in AI Studio Use

8×8 Reports 450% Surge in AI Studio Use

HMLR Selects Route 101 for New Contact Centre Platform

HMLR Selects Route 101 for New Contact Centre Platform

evaluagent Partners With Fynto to Expand CX Technology Network

evaluagent Partners With Fynto to Expand CX Technology…

8×8 Partners With Krisp to Bring Voice AI to CX

8×8 Partners With Krisp to Bring Voice AI to CX

Zoom Named a Leader in IDC MarketScape for Agentic CCaaS

Zoom Named a Leader in IDC MarketScape for Agentic CCaaS

Content Guru Expands Australian Presence With Sydney Office

Content Guru Expands Australian Presence With Sydney…

Vonage Helps Max Factory Double Active Customers

Vonage Helps Max Factory Double Active Customers

AnywhereNow Announces Tendfor Microsoft Teams Certification

AnywhereNow Announces Tendfor Microsoft Teams…

Zoom Recognized as UCaaS Leader in Gartner MQ for 7th Consecutive Year

Zoom Recognized as UCaaS Leader in Gartner MQ for 7th…

Elephants Don’t Forget and Square 4 Join Forces on Consumer Duty

Elephants Don’t Forget and Square 4 Join Forces on…

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success