The Largest Online Community for Contact Centre Professionals

Home LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar

Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

Vendor Filter Filter
Recent Articles Most Viewed Articles

Vendor

The Evaluagent Contact Center Performance Summit 2024: Our Highlights

The Evaluagent Contact Center Performance Summit 2024:…

Dialpad Acquires Surfboard to Boost WFM Capabilities

Dialpad Acquires Surfboard to Boost WFM Capabilities

Zoomtopia 2024 – A New Era of Contact Centre Excellence?

Zoomtopia 2024 – A New Era of Contact Centre…

Calabrio WFM Integrates with Microsoft Dynamics 365

Calabrio WFM Integrates with Microsoft Dynamics 365

Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres

Sabio, Avaya and Transcom Unveil AI Translation for…

MaxContact CEO Ben Booth Earns LDC Top 50 Spot

MaxContact CEO Ben Booth Earns LDC Top 50 Spot

Hotel Chocolat Hits the Sweet Spot with injixo

Hotel Chocolat Hits the Sweet Spot with injixo

CallMiner Unveils AI-Powered Efficiency Boost

CallMiner Unveils AI-Powered Efficiency Boost

Sprinklr Shines in ISG Software Rankings

Sprinklr Shines in ISG Software Rankings

2024 Survey Report: What Contact Centres Are Doing Right Now

2024 Survey Report: What Contact Centres Are Doing Right…

Insurance Leader Partners with Sabio for Digital Transformation

Insurance Leader Partners with Sabio for Digital…

Sabio Announces Partnership With Septeo

Sabio Announces Partnership With Septeo

HP Launches a Series of Next-Generation Innovations

HP Launches a Series of Next-Generation Innovations

UJET Secures $76M to Boost AI-Powered CX

UJET Secures $76M to Boost AI-Powered CX

Centrical Launches New AI Solution to Improve Management Efficiency

Centrical Launches New AI Solution to Improve Management…

Talkdesk Launches New Healthcare Specific Capabilities

Talkdesk Launches New Healthcare Specific Capabilities

Zoom’s EMEA CX Vision: Expectations, Efficiency, and Effortlessness

Zoom’s EMEA CX Vision: Expectations, Efficiency, and…

Zoom Expands onto the AWS Marketplace

Zoom Expands onto the AWS Marketplace

Verint and Five9 Announce New Enhanced Partnership

Verint and Five9 Announce New Enhanced Partnership

Calabrio C3 Event: New Products, AI, and Leadership Revealed

Calabrio C3 Event: New Products, AI, and Leadership…

AI Tops UK Business Priorities for 2030

AI Tops UK Business Priorities for 2030

Zoom and Mitel Announce Partnership to Transform UC Solutions

Zoom and Mitel Announce Partnership to Transform UC…

Talkdesk Delivers Hyper-Personalized Customer Experience

Talkdesk Delivers Hyper-Personalized Customer Experience

MaxContact Launches Contact Hub Connect for Digital CX

MaxContact Launches Contact Hub Connect for Digital CX

Close Close
Top Stories

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Latest News

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Resources

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success