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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Arrow XL has Selected NICE to Drive its Digital Transformation

Arrow XL has Selected NICE to Drive its Digital…

8×8 Expands Video Elevation to Enhance Contact Centre Efficiency

8×8 Expands Video Elevation to Enhance Contact…

EvaluAgent Is Selected to Join TechNation Future Fifty 2024

EvaluAgent Is Selected to Join TechNation Future Fifty…

Assembled Integrates with Gladly to Enhance Operations

Assembled Integrates with Gladly to Enhance Operations

Dutch Railways Boosts Its Customer Experience With NICE

Dutch Railways Boosts Its Customer Experience With NICE

AI Revolutionizing CX: Key Insights from CallMiner’s Latest Report

AI Revolutionizing CX: Key Insights from CallMiner’s…

Jabra Launches AI-Powered Speech Enhancement Solution

Jabra Launches AI-Powered Speech Enhancement Solution

CCMA Releases New Data Research Report

CCMA Releases New Data Research Report

Evaluagent Named Strong Contender in Q3 2024 VoC Report

Evaluagent Named Strong Contender in Q3 2024 VoC Report

Aspect Bursts Back Onto the CX Scene

Aspect Bursts Back Onto the CX Scene

NICE Launches AI-Powered Gateway for Citizens

NICE Launches AI-Powered Gateway for Citizens

Zoom Secures Largest-Ever Contact Centre Deal

Zoom Secures Largest-Ever Contact Centre Deal

New Leadership and AI Innovation: Sprinklr’s Strategic Shifts

New Leadership and AI Innovation: Sprinklr’s Strategic…

Bookings for NICE AI Tools up by 134%

Bookings for NICE AI Tools up by 134%

From Empowering Agents to Redefining Routine: Five9’s Next Technological Step

From Empowering Agents to Redefining Routine: Five9’s…

Summit Fleet Improves Its CX and EX With 8×8

Summit Fleet Improves Its CX and EX With 8×8

Evaluagent Launches New Conversation Analytics Feature

Evaluagent Launches New Conversation Analytics Feature

UK Consumers Ditch Chatbots in Favour of Human Touch

UK Consumers Ditch Chatbots in Favour of Human Touch

Zendesk Launches Relay for Proactive Customer Messaging

Zendesk Launches Relay for Proactive Customer Messaging

Five9 Launches New Four-Step Genius AI Process

Five9 Launches New Four-Step Genius AI Process

Five9 Acquires Acqueon to Boost AI-Driven CX

Five9 Acquires Acqueon to Boost AI-Driven CX

Calabrio Unveils All-in-One Webex Compliance Solution

Calabrio Unveils All-in-One Webex Compliance Solution

AI Powered Zoom Docs Has Been Launched

AI Powered Zoom Docs Has Been Launched

Puzzel to Acquire SupWiz for Enhanced AI Solutions

Puzzel to Acquire SupWiz for Enhanced AI Solutions

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success