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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
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8×8 Unveils AI-Driven Platform Enhancements
MiaRec Enhances Topic Analysis in Contact Centres with LLM
Regal.io and 8×8 Partner to Improve Employee and…
Research Reveals How Office Noise Impacts Productivity…
Contexta360 Unveils New Advanced Speech Analytics Features
New AI Capabilities Improve Summarization Features
Microsoft Releases AI-Driven Dynamics 365 Contact Center
Orange Cyberdefense Streamlines Service Operations with…
64% of Customers Don’t Want AI – New Gartner…
2024 International CX Excellence Award Winners Announced
A New Survey Reveals Challenges for UK Contact Centres
CX Fest 2024: Networking with Sun, Sand, and CX Insights!
New Report Launched for AI in Healthcare
Leeds Building Society Modernises its Contact Centre…
Highlights of NICE Interactions 2024
New Study Shows AI Enhances Consumer Loyalty
BT Group Expands ServiceNow Partnership to Save Agents…
Genesys and Lighthouse Works Launch Software for Blind…
Awaken and Tethr Merge to Target Contact Centre Solutions
Odigo Launches Extended Contact Center
Sabio Secures Vattenfall Deal for Cloud Contact Centre…
Talkdesk Boosts Retail CX with Enhanced GenAI Tools
NICE Launches 1CX: An All-In-One UCaaS for $5 Month
Optus Wins Massive Australian Government Contact Centre…
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