Podcasts

The Contact Centre Podcast, produced by Call Centre Helper is a podcast series looking at every area of the Contact Centre, Call Center and Customer Service space.

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The contact centre podcast cover art for Sandra Thompson, on 'customer experience, the new thinking for delighting your customers'
Podcast – Customer Experience: The New Thinking for Delighting Your Customers
Rob Clarke and Lee Jones Podcast Artwork
Podcast – Dealing With Challenging Customers
Podcast: Channel Shift: How can we safely move customers from one channel to another?
The contact centre podcast cover art for Martin Teasdale's discussion on 'How to extract more value from your contact centre quality programme'
Podcast: How to Extract More Value From Your Contact Centre Quality programme
Annette Franz
Podcast – What Makes a Great Customer Experience?
Thomas Laird
Podcast – Contact Centre Excellence: How to Stand Out From the Crowd
Morris Pentel, A customer experience expert, talks on the contact centre podcast on 'is it time to rethink your call centre metrics?'
Podcast: Is It Time to Rethink Your Call Centre Metrics?
Carolyn Blunt
Podcast – How to Improve Contact Centre Morale
Podcast: How can you boost First Contact Resolution in your contact centre?
Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
The contact centre podcast cover art for Peter Massey's discussion on 'how can we increase customer engagement by doing less?'
Podcast: How can We Increase Customer Engagement by Doing Less
Podcast: How Can You Use Customer Emotions to Your Advantage?
Podcast: How can we improve customer journeys to create happy customers?
Kim Ellis
Podcast – The Essential Customer Service Skills and How to Develop Them
Podcast: How can you create a happy culture of positive people?
Morris Pentel
Podcast – Contact Centre Transformation Ideas
Leslie O'Flahavan
Podcast – Customer Service Writing: How to Get More from Your Emails and Chats
Sarah Morgan Podcast
Podcast – Contact Center Skills: How to Keep Developing Your Team
Podcast: Contact Centre AI: What are your options?
Jabra Podcast Artwork
Podcast – Improving Customer and Agent Experience in the New Normal
A photo for the Contact Centre Podcast
Podcast – Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers
Jo Hale
Podcast – Top Contact Centre Problems and How To Solve Them
John Casey Podcast Artwork
Podcast – Top Tips for Contact Centre Planning
Colin Gill Podcast Artwork
Podcast – How to Improve Your Call Centre Reporting
 
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