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Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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8×8 Unveils Refreshed Brand to Elevate CX

8×8 Unveils Refreshed Brand to Elevate CX

Vonage Refreshes Startup Support with API Access

Vonage Refreshes Startup Support with API Access

DTX London 2025 – Marking 20 Years of Business Transformation

DTX London 2025 – Marking 20 Years of Business Transformation

What The New Compliance Rules Mean For Your Contact Centre

What The New Compliance Rules Mean For Your Contact Centre

HP Launches a Series of Next-Generation Innovations

HP Launches a Series of Next-Generation Innovations

Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres

Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres

Route 101 Helps Centrepoint Modernize Contact Centre Operations

Route 101 Helps Centrepoint Modernize Contact Centre Operations

Calabrio Expands Partner Network With Avant, Sabio, Five9

Calabrio Expands Partner Network With Avant, Sabio, Five9

Leeds Building Society Modernises its Contact Centre with Sabio

Leeds Building Society Modernises its Contact Centre with Sabio

Vonage Announces a New Partnership With AWS

Vonage Announces a New Partnership With AWS

MiaRec and RingCentral Unite for Smarter QA

MiaRec and RingCentral Unite for Smarter QA

Zoom and NVIDIA Announce an Extended Partnership

Zoom and NVIDIA Announce an Extended Partnership

NiCE Expands Strategic Partnership With AWS

NiCE Expands Strategic Partnership With AWS

Vonage Powers Bluegrass Network’s Unified Communications Upgrade

Vonage Powers Bluegrass Network’s Unified Communications Upgrade

Odigo Launches New CX Solution: Odigo Essential

Odigo Launches New CX Solution: Odigo Essential

Calabrio WFM Integrates with Microsoft Dynamics 365

Calabrio WFM Integrates with Microsoft Dynamics 365

8×8 Launches New Solution for Improving Customer Journeys

8×8 Launches New Solution for Improving Customer Journeys

Diabolocom Launches New Mobile CX Tool

Diabolocom Launches New Mobile CX Tool

Talkdesk Introduces Major AI Upgrades to Its Copilot

Talkdesk Introduces Major AI Upgrades to Its Copilot

MSC Cruises Modernises Global Contact Centres with Peopleware

MSC Cruises Modernises Global Contact Centres with Peopleware

Talkdesk Expands Salesforce Integration With Unified Routing

Talkdesk Expands Salesforce Integration With Unified Routing

Uniphore and Konecta Join Forces to Advance AI in CX

Uniphore and Konecta Join Forces to Advance AI in CX

UK Businesses Gain Local Cloud From Talkdesk

UK Businesses Gain Local Cloud From Talkdesk

8×8 Launches Omni Shield Self-Service to Tackle SMS Fraud

8×8 Launches Omni Shield Self-Service to Tackle SMS Fraud

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