The Largest Online Community for Contact Centre Professionals
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
Category
Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres
MaxContact CEO Ben Booth Earns LDC Top 50 Spot
Women in CX Hosts First US Conference
Insurance Leader Partners with Sabio for Digital Transformation
HP Launches a Series of Next-Generation Innovations
UJET Secures $76M to Boost AI-Powered CX
Talkdesk Launches New Healthcare Specific Capabilities
Zoom Expands onto the AWS Marketplace
Verint and Five9 Announce New Enhanced Partnership
Calabrio C3 Event: New Products, AI, and Leadership Revealed
AI Tops UK Business Priorities for 2030
Zoom and Mitel Announce Partnership to Transform UC Solutions
Talkdesk Delivers Hyper-Personalized Customer Experience
MaxContact Launches Contact Hub Connect for Digital CX
Topdanmark Partners With Sabio for Workforce Upgrade
Arrow XL has Selected NICE to Drive its Digital Transformation
8×8 Expands Video Elevation to Enhance Contact Centre Efficiency
EvaluAgent Is Selected to Join TechNation Future Fifty 2024
Assembled Integrates with Gladly to Enhance Operations
Dutch Railways Boosts Its Customer Experience With NICE
AI Revolutionizing CX: Key Insights from CallMiner’s Latest Report
Jabra Launches AI-Powered Speech Enhancement Solution
CCMA Releases New Data Research Report
Evaluagent Named Strong Contender in Q3 2024 VoC Report
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Keep Your Finger on the Pulse of What Agents Think
Tactics to Manage QA Well During Seasonal Peaks
8 Ways AI Is Already Changing WFM for the Better
Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast
8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles
eBook: Capacity Planning for Contact Centre BPOs
eBook: EU Data Sovereignty for the Contact Centre
14th October 2026
Unified Communications Expo (UCX) London 2026
18th October 2026
Customer Contact West 2026
‘Deflected’ Does Not Mean ‘Resolved’
How to Turn Training into Lasting Competence
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?