Communications, Training and Colleague Engagement in a Hybrid World Filed under - Archived Content, Sensee Chair: Jane Thomas, South West Contact Centre Forum and Call North West Date: July 1st 2021 Time: 12.00 to 13.00pm In this interactive Q&A panel session, we will discuss the importance of Communications, Training and Colleague Engagement in the new world of Hybrid (home/office) working and 100% work-from-home (WFH). Are there quick solutions when it comes to Colleague Engagement How will the role of the Team Leader change post-lockdown? What role can Communications play in keeping Engagement high? And the role of on-going Training? How do we ensure home and office-based employees are treated the same? What should a homeworker set up look like? What does a great TL development programme look like? Jane Thomas will be joined by experts from Sensée, the Work From Home specialists: Andrea Daggett (Trainer), Sarah Birch (Department Head) and Caroline Pile (Team Leader). Agenda 12.00 – 12.05: Introductions and Agenda (Jane Thomas) 12.05 – 12.15: What Will The World of Hybrid Work Look Like? (Sarah Birch) 12.15 – 12.35: Q&A panel (Jane Thomas with Andrea Daggett and Caroline Pile) 12.35 – 13.00: Open Floor Q&A session led by Jane Thomas Author: Robyn Coppell Published On: 23rd Jun 2021 - Last modified: 2nd Jul 2021 Read more about - Archived Content, Sensee Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter