CX Week Canada Filed under - Archived Content, IQPC THE DATE: 12-14 September 2018 Gaining Competitive Advantage by Delivering Superior Experiences with Human-Centered Design Recognising how critical customer-centricity is to delivering superior customer experiences, we want to take this year to explore more deeply what that really means and re-examine the efficacy of our processes. We’ve all been there—it’s easy to begin our projects starting with the customer in mind, but it’s difficult to maintain that focus amid obstacles and other business objectives. We hope to equip you with the tools and insights necessary to create lasting, impactful change and are offering a few new exciting topics to help you get there: How to Deliver on a Culture of Customer-Centricity through Human-Centred Design & Empathy Introduction to Design Thinking for CX: Experience Innovation How to Create a CX Movement Customer Experience Maturity Roundtables: Achieving Executive Buy-in Back to Basics: Customer Experience Roadmap THE ORGANISERS: IQPC THE WEBLINK: https://cxweekcanada.iqpc.com/ Register Now! Author: Rachael Trickey Published On: 24th Jul 2018 - Last modified: 24th Aug 2018 Read more about - Archived Content, IQPC Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter