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eBook – The Dos and Don’ts of Web Chat

Published On: 9th Apr 2014 10:14 - Modified: 12th Dec 2018

Moxie Software have released an eBook called ‘The Dos and Don’ts of Web Chat’.

Web chat is growing quickly as a favoured communication channel for customer service and sales. But if it isn’t implemented correctly, failure is just about guaranteed.

This eBook, written by Johan Jacobs, is broken into the following key sections:

Best Practice #1: Commit or Skip
Best Practice #2: Run Multiple Sessions from Day One
Best Practice #3: Never Make a Call Center Responsible for Web Chat
Best Practice #4: Tightly Couple Knowledge Management with Web Chat

Click here to download the eBook.

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

eBook – The Dos and Don’ts of Web Chat

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