eBook – The Dos and Don’ts of Web Chat

Moxie Software have released an eBook called ‘The Dos and Don’ts of Web Chat’.

Web chat is growing quickly as a favoured communication channel for customer service and sales. But if it isn’t implemented correctly, failure is just about guaranteed.

This eBook, written by Johan Jacobs, is broken into the following key sections:

• Best Practice #1: Commit or Skip
• Best Practice #2: Run Multiple Sessions from Day One
• Best Practice #3: Never Make a Call Center Responsible for Web Chat
• Best Practice #4: Tightly Couple Knowledge Management with Web Chat

Click here to download the eBook.