Recorded Webinar: Contact Centre of the Future (2014) Related Articles Recorded Webinar: The Agent of the Future Recorded Webinar: The Contact Centre of the Future 2020 Recorded Webinar: Chat and Email Mistakes to Avoid Recorded Webinar: The Contact Centre of the Future 1,605 Filed under - Recorded Call Centre and Customer Experience Webinars, Future, Genesys What will the Contact Centre of Year 2020 look like? In this webinar we look at the future of customer service and of the contact centre. Topics Discussed Changing customer attitudes Generation Y and Generation M A new generation of metrics Onmi-channel Web chat Video chat Skype Wearable technology Top tips and predictions from the audience Panellists Dr Nicola Millard Customer Experience Futurologist – BT Mike Murphy Interactive Intelligence Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Jo Robinson Published On: 25th Jun 2014 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Future, Genesys Recommended Articles Recorded Webinar: The Agent of the Future Recorded Webinar: The Contact Centre of the Future 2020 Recorded Webinar: Chat and Email Mistakes to Avoid Recorded Webinar: The Contact Centre of the Future Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter