Free White Paper – Seven Steps To Successful Customer Experience Measurement Programs 2,230 Filed under - Archived Content, Moxie Software, White Paper Moxie Software have released a new whitepaper “Seven Steps To Successful Customer Experience Measurement Programs”. Customer experience (CX) measurement is essential: Without a disciplined customer experience measurement program, companies will struggle to understand what’s working and what’s broken. This report provides a seven-step process that CX pros must follow when measuring customer experience. Key Takeaways Customer experience professionals must make critical measurement decisions CX professionals who want to design a successful measurement program need to follow seven steps that guide them through making a range of decisions from choosing which customer segments and experiences to measure to identifying and acting on CX issues. Successful programs are dynamic, not static Over time, CX pros will determine which customer experiences matter most to outcomes and which metrics best measure them. To stay relevant, CX professionals need to systematically and continuously review the key decisions they make for their CX measurement program. Contents Step 1: Choose Customer Segments Step 2: Select Which Experiences To Measure Step 3: Pick CX Metrics For Each Experience Step 4: Design A Data Collection Strategy Step 5: Set Targets For Each CX Metric Step 6: Identify And Act On CX Issues Step 7: Share Insights Gained From CX Please click here to download this white paper: Seven Steps To Successful Customer Experience Measurement Programs Author: Jo Robinson Published On: 24th Jul 2013 - Last modified: 12th Dec 2018 Read more about - Archived Content, Moxie Software, White Paper Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter