i-interpet4u, a smartphone-enabled personal telephone interpreting service, has selected mplsystems to develop the front-end app for its new service.
i-interpret4u.co.uk is a new live interpreting service that business travellers and tourists can use via their own phone on a pay-as-you-go basis. mplsystems’ ability in developing intelligent self-service apps ensured that they could put their customers in control – taking advantage of the power of their smartphones to reduce data entry requirements and avoid the need for queuing.
“When you encounter a language barrier and need to have a conversation, the ability to communicate immediately in real time is essential. We turned to customer service experts mplsystems to design a free app that, once set up, enables our customers to access interpreters fast,” explained Michael French of i-interpret4u.
“mplsystems has designed the app so that customers only have to enter their PIN and select the language they require and they will be connected to an experienced interpreter in the chosen language – it’s simple, it’s effective as a process, and it gives our new service a powerful differentiator.”
Paul White
Paul White, mplsystems’ CEO, added: “We have all been in a situation where we could use a dedicated interpreting service – perhaps in a business meeting, asking for directions in a foreign country or looking for help in a hotel. So when i-interpet4u first approached us, we knew that a dedicated app would provide exactly the level of accessibility and ease-of-use that its customers needed. We focused on creating an app that integrated seamlessly with i-interpret4u’s existing channels and existing customer service processes – providing them with a powerful front-end to their acknowledged interpreting service capabilities.”
The application is available now from the iTunes and Android stores.
Click here for more information: www.mplsystems.co.uk
Author: Jo Robinson
Published On: 8th May 2013 - Last modified: 22nd Mar 2017
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