More Than 40% of Contact Centres Will Deploy AI Over the Next 12 Months


According to our poll,  some form of Artificial Intelligence (AI) will be deployed in 41% of contact centres within the next 12 months.

However, this figure will likely increase, as 35% of the participants in our poll revealed that their contact centre had not yet decided on whether to do so or not.

Poll – “Are you planning to deploy any form of AI in your Contact Centre over the next 12 months?” – answers

Yes – 41%
Yet to be decided – 35%
No – 24%

Source: Call Centre Helper Webinar: Artificial Intelligence in the Contact Centre     Sample size – 147     Date: March 2017

Published On: 12th May 2017 - Last modified: 18th Sep 2019
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