According to our poll, some form of Artificial Intelligence (AI) will be deployed in 41% of contact centres within the next 12 months.
However, this figure will likely increase, as 35% of the participants in our poll revealed that their contact centre had not yet decided on whether to do so or not.
Poll – “Are you planning to deploy any form of AI in your Contact Centre over the next 12 months?” – answers
Yes – 41%
Yet to be decided – 35%
No – 24%
Source: Call Centre Helper Webinar: Artificial Intelligence in the Contact Centre Sample size – 147 Date: March 2017