More Than 40% of Contact Centres Will Deploy AI Over the Next 12 Months 354 Filed under - Archived Content, Polls According to our poll, some form of Artificial Intelligence (AI) will be deployed in 41% of contact centres within the next 12 months. However, this figure will likely increase, as 35% of the participants in our poll revealed that their contact centre had not yet decided on whether to do so or not. Poll – “Are you planning to deploy any form of AI in your Contact Centre over the next 12 months?” – answers Yes – 41% Yet to be decided – 35% No – 24% Source: Call Centre Helper Webinar: Artificial Intelligence in the Contact Centre Sample size – 147 Date: March 2017 Author: Robyn Coppell Published On: 12th May 2017 - Last modified: 25th Oct 2021 Read more about - Archived Content, Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter