Moxie Software has extended its capabilities by acquiring technology from SimplyBox, Inc.
The acquisition will allow enterprises to anticipate customer intent, connect with customers in real time and engage using the most appropriate communication channel across devices.
Through solutions including Live Chat, Video Chat, Email, Knowledge, Social Media and Web Self-Service, companies will have the ability to anticipate intent, connect in real time and engage with customers using the most appropriate communication channel.
Rebecca Ward
“The acquisition of the SimplyBox technology broadens Moxie’s capabilities and will allow enterprises to engage customers as soon as they step through the ‘online’ door,” said Rebecca Ward, President and CEO at Moxie Software. “Moxie is changing the way eCommerce is done. When today’s consumers try to do business with a company on a mobile device or on the web, the experience feels like entering an empty storefront – there is no one there to help you. With Moxie, enterprises have a unique opportunity to increase conversions and, more importantly, realise full customer value by engaging with them throughout their journey.”
For more information about Moxie Software, visit their website.
Author: Megan Jones
Published On: 28th May 2014 - Last modified: 22nd Mar 2017
Read more about - Archived Content, Moxie Software
