Need to know more about Speech Analytics?

Nexidia are hosting a free workshop called ‘Introducing Speech and Text Analytics’ on 20th March.

‘Introducing Speech and Text Analytics’ is a one-day introductory workshop. It focuses on how an interaction analytics solution can deliver tangible business benefit from your customer interactions, regardless of channel.

The workshop will take place in London on 20th March 2014.

The Workshop Agenda

Morning Session:

• Different types of analytics available.
• 3 key things you need to know.
• 3 main areas where you can gain valuable insight.
• Introduction of the Analytics Framework.
• System demonstration – how to use the technology.
• Hands-on experience of using analytics with our training system.

Afternoon Session:

• Case Study Presentations – Hear from experienced practitioners and award winners on how analytics has changed their business.
• Q&A Session with experienced practitioners to help frame your thoughts and dispel the myths surrounding analytics.
• Develop your own Action Plan around how you can use analytics technology in your organisation.

This workshop is free to anyone working in the contact centre or customer operations, supported by Nexidia.