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Call Centre News

Call Centre News – a selection of news stories related to contact centres

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Ethiopian Airlines Personalize Passenger Experiences

254

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Slater and Gordon Deploy New Communications Platform

95

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Take Part In the New Continue & Begin Online Coaching Course

129

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H&M Adds a Virtual Assistant and Live Chat to Its Contact Centre

172

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Enghouse Interactive and Microsoft Host Webinar on How Teams Can Improve Customer Experience

487

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Five9 Win a Customer Experience Innovation Award

250

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Alfa-Bank Bolsters Its Contact Centre Security

221

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New Survey Reveals Changing Consumer Behaviours in the COVID Era

214

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Central Arizona College Improves Its Remote Working Technology

218

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RingCentral Rooms for Poly Is Now Available

157

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Business Systems Awarded a Place in the G-Cloud 12 Framework

152

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Clarabridge Announces Integration with Microsoft

284

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Call Centre Helper Wins Major Publishing Award

517

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NICE to Showcase New Customer and Employee Experience Strategies

245

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NICE inContact Announces CXone Fall Release

227

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NICE Recognized as a Robotic Process Automation Leader

185

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Age Scotland Moves to the Cloud in Just Five Days

221

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Jabra Creates a New Virtual Meeting Room Bundle

380

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Case Study: Akixi Supports Gamma During Remote Working Shift

177

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Travel Agent Implements New Cloud Contact Centre Solution

178

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