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Call Centre News

Call Centre News – a selection of news stories related to contact centres

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Genesys Customer Innovation Awards 2019 Winners Announced

263

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8×8 Partner With EveryCloud

210

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Indie Campers Enhance Customer Support

351

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Rated People Selects New Telephony Platform

275

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Genesys Announce New Artificial Intelligence Capabilities

541

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Jabra Launches Video Solution

446

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Calabrio Acquires Teleopti

432

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91% of Contact Centre IT Staff Consider Compliance Investments a Priority

376

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NICE Announces CX Excellence Award Winners

364

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William Hill Partners With Aspect Software

351

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Introducing VoxivoCX – The Cloud Contact Centre

373

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trivago Hotel Relations Books Talkdesk to Optimise Contact Centre

438

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Brightsolid Implements Cloud Solution

122

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Foehn Picks Up Two Trophies at the 2019 ITSPA Annual Awards

64

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mmadigital Implements New Contact Centre Solutions

137

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Foehn Awarded Genesys Gold Partner Status

264

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Case Study: How Equiniti Improved Operational Insights

159

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de Bijenkorf Selects a New Contact Centre Solution

124

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Decathlon Pro Sees Quick ROI From Telephony Solution

52

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Vonage Wins 2019 Product of the Year Awards

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