Call Centre News

Call Centre News – a selection of news stories related to contact centres

tree growing on computer circuit board

259

Cognigy Named as One of Germany’s Fastest Growing Technology Companies

Chatbot conversation with smartphone screen app interface and artificial intelligence technology

137

Vonage to Power VIRA Vaccine Chatbot for WhatsApp

Night View of UK Motorway Highway

251

Emovis Choose Sabio Group to Support Cloud Migration

Hands holding blue earth and global networking connection

356

Global Pandemic Fails to Curb Expansion Plans

Healthcare illustration with icons

305

Case Study: Healthcare Products Company Migrates to Amazon Connect

Yellow megaphone or bullhorn with lines over yellow background,

185

NICE Announces NEVA for Collection Adherence

Three-Quarters of Customer-Facing Workers Facing Imminent Burnout

414

83% of Contact Centre Workers Facing Imminent Burnout

Gen Z twice as likely to feel isolated working from home than older counterparts

353

Gen Z Twice as Likely to Feel Isolated Working From Home

Digital stock market on a tablet screen

245

Case Study: Leading US Stock Exchange Switches to the Cloud

Acquisition ai handshake

277

Playvox Introduces Customer AI with the Acquisition of Prodsight

Award trophies on red background

205

HSJ Partnership Awards 2022

Emergency services lights

235

City of Detroit 911 to Implement NICE Inform Elite

Padlock over tablet

332

eGain Achieves FedRAMP Authorization with IRS Sponsorship

Loudspeaker making announcement

6,498

Movers and Shakers

Online education and e-learning concept

384

Japan-Based Education Company Chooses Vonage

Leadership concept with a Red paper plane surrounded by white ones

366

NICE Named Market Share Leader in Workforce Optimisation

man sitting at a computer for a webinar

380

New Year, Next Webinars in the Series

RPA Robotic process automation innovation technology concept

215

NICE Introduces New AI Capabilities

Recognition at awards cup

177

Companies Recognised at Engage21 Customer Awards

Named a Leader

139

NICE Named a Leader in 2021 SPARK MatrixTM

8x8 expands XCaaS to the Philippines

138

8×8 expands XCaaS to the Philippines

Gold star arcs road with light effect

116

Calabrio Named an Exemplary Vendor

Communications icons

194

Vonage Named Asia-Pacific CPaaS Company of the Year

Increasing Size Of Piggy Banks

138

Case Study: Rapid Growth for Optimum Credit

Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.