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Call Centre News

Call Centre News – a selection of news stories related to contact centres

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Verint Aim to Help Small Businesses with Workforce Optimisation

112

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VCC Live Shortlisted for Best Predictive Dialler Award

101

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Liverpool City Council Kickstarts Digital Transformation

436

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Five9 Win Innovation Awards

304

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Case Study: Contact Centre Reduces Training Time by 50%

319

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Case Study: Medavie Blue Cross Decrease Call Escalations by 40%

263

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Nuance Debuts ‘Digital Front Door’ for Patient Engagement

243

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Talkdesk Collaborates With AWS Contact Center Intelligence

325

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Case Study: NB Power Improve and Speed-Up Their Induction Training

215

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Sports Venue Enhances Its Customer Experience

251

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Sabio Partners With the CCMA

450

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Spearline Share Their Latest Podcast Episode

324

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IPI and Genesys Win an Award for Their Partnership

429

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NICE Wins WFM Award

365

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Case Study: Contact Centre Reduces Average Handle Time by 12%

226

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Movers and Shakers

5,014

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Business Systems Announces Investment by August Equity

384

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Vonage Partners With QU-in

412

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Case Study: RFP Reducing Contact Centre Training Time by Over 90%

532

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Calabrio ONE Now Available Via Twilio Flex Ecosystem

318

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