Call Centre News

Call Centre News – a selection of news stories related to contact centres

Hand Protecting Employee Figures Staff Retention Concept

111

Case Study: Sekure Merchant Solutions Reduces Agent Attrition

Partner of Year Award Recognition

212

Sabio Named Genesys’ Partner of the Year

Green background with puzzle to be completed

198

Genesys Completes Acquisitions of Pointillist and Exceed.ai

Higher Education automation

150

NICE Creates Automation ‘Centre of Excellence’ for Higher Education

merger and acquisition business concept

137

Spearline Announce Acquisition of testRTC

hybrid workplace with employees working from home and working from office

199

RingCentral Finds Hybrid Working is Preferred by Brits

Blurred view of Tokyo crossing

63

Leading Japanese BPO Adopts NICE Enlighten AI

Cup of coffee with heart shape smoke and coffee beans on burlap sack

126

Case Study: Costa Express Improved Its Customer Service

maracas on color background

6,134

Movers and Shakers

Awards on yellow background

Sensee Recognised at 2021 European Awards

Vector watercolor flag of Ireland

132

Case Study: Fingal County Council Improves Customer Care

Delivery service

67

Case Study: Glovo Pursues Growth and Scalability

Collaboration and integration concept

Akixi Launches Integration With Webex Calling

Play button

107

Heineken and ContactBabel Join Enghouse in Webinar

Concept of partnership people join puzzle pieces

65

First Orion Collaborates With NICE CXone

Red flower at harbour

66

Case Study: Thanet District Council Provide Better Service

Acquisition image with team working on a handshake background

Ericsson to Acquire Vonage

Living room fireside with seating

113

4 CX Trends to Watch Out for in 2022

Cloud computing and teamwork

NICE and Google Cloud Collaborate

Identified leader of flock

NICE CXone Named Overall Leader in 2021 SPARK Matrix

Star award against gradient background

EGain Client Bags KMWorld Reality Award

Person Making an Announcement

RingCentral Announces Enhancements to Microsoft Teams Offering

Announcing increase and expansion

Google Cloud and Genesys Announce Strategic Partnership Expansion

Housing Association

Case Study: ForHousing Enhances Customer Experience

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