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Call Centre News

Call Centre News – a selection of news stories related to contact centres

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Swisscom Quadruples Customer Interactions in Just Six Months

317

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Clarabridge Named A Leader in Customer Feedback Management

273

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Vonage Continues International Expansion

170

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IPI Implements AI Chatbot for Northern Ireland Water

387

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Enghouse Interactive and MJ Flood Technology Announce Partnership

378

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NICE Launches New Robotic Process Automation Offering

727

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eGain Partners With Avaya

496

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Vonage Introduces New Virtual Assistant for WhatsApp

384

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injixo Sets Out New WFM Plans

232

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New Research Shows That UK Consumers Are Warming Up to AI

413

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Case Study – Voxpro Increases Productivity by 20%

487

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Business Systems Shortlisted for Technology Award

182

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TP Vision Implement New Contact Centre and Speech Analytics Solutions

140

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NICE Unveil New Predictive Routing Approach

808

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8×8 Increase Security and Quality Management Capabilities

201

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NICE inContact CXone Receives Perfect Scores in New DMG Report

136

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Syntec Wins Award for Payment Security

202

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Microsoft and Genesys Expand Partnership

383

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NICE Announce New Capabilities for Its Robotic Process Automation Solution

85

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Speechmatics Expands Presence Into India

176

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