Call Centre News | Call Centre Helper

Call Centre News

Call Centre News – a selection of news stories related to contact centres

Six people are celebrating winning a trophy

The CONVO Awards 2018 Winners Announced

142

Jabra Launch Evolve 65t

94

A red flag on a tall mountain with NPS written on it

New Record NPS Score for CallMiner

121

PostFinance Cuts Authentication Times in Half

125

H&R Block Implement an Artificial Intelligence Solution

519

75% of Customers Still Favour Live Advisor Support Over Self-Service

372

Contact Centre Handling Times Are Increasing

808

Dimension Data’s New York Office Deploys a Soundscaping Solution

601

Genesys PureCloud Reveals Revenue Growth

423

Movers and Shakers

1,020

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