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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Vonage Wins Gold at Merit Awards for Technology

Vonage Wins Gold at Merit Awards for Technology

8×8 Appoints Boris Grinshpun as Global VP of Product Management

8×8 Appoints Boris Grinshpun as Global VP of…

Five9 Named a Leader for Ninth Time

Five9 Named a Leader for Ninth Time

Content Guru Recognised for 12th Consecutive Year

Content Guru Recognised for 12th Consecutive Year

Zoom Launches New AI Features for Customer Experience

Zoom Launches New AI Features for Customer Experience

Peopleware to Showcase AI-Native WFM at Contact Centre Expo

Peopleware to Showcase AI-Native WFM at Contact Centre…

AnywhereNow Wins Microsoft Global Hackathon Executive Challenge

AnywhereNow Wins Microsoft Global Hackathon Executive…

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

Xander Freeman Shares Latest Call Centre Helper Research…

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

8×8 Names Jamie Snaddon and Nerea Gandarias in New…

PCI Pal Launches New Brand Identity

PCI Pal Launches New Brand Identity

Kensington Mortgages Completes Amazon Connect Migration With Sabio

Kensington Mortgages Completes Amazon Connect Migration…

Route 101 to Modernize Lewisham Council’s Contact Centre

Route 101 to Modernize Lewisham Council’s Contact Centre

2026 Research: What Contact Centres Are Doing Right Now

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

CX Live’s The Experience Show Middle East 2026…

Netcall Adds New AI Capabilities to Liberty Spark

Netcall Adds New AI Capabilities to Liberty Spark

8×8 Wins Four Stevie Awards for Technology and Service

8×8 Wins Four Stevie Awards for Technology and…

Content Guru Wins Two Cloud Excellence Awards

Content Guru Wins Two Cloud Excellence Awards

MiaRec and Alianza Announce New Integration

MiaRec and Alianza Announce New Integration

Zoom Cares Announces $2.75m AI Grant Funding

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

CallMiner Named Strong Performer in Forrester Wave

CallMiner Named Strong Performer in Forrester Wave

Just 23% Optimize Automation With CX Insights, CallMiner Report Finds

Just 23% Optimize Automation With CX Insights, CallMiner…

Vonage Named Major Provider in Emerging ICX Category

Vonage Named Major Provider in Emerging ICX Category

Zoom Named a Leader in IDC Revenue Orchestration Assessment

Zoom Named a Leader in IDC Revenue Orchestration…

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Top Stories

Key Things That “Make or Break” a Resource Planning Team

What Is Our Metric Fixation Really Costing Us?

Keep Your Finger on the Pulse of What Agents Think

Latest News

Vonage Wins Gold at Merit Awards for Technology

8×8 Appoints Boris Grinshpun as Global VP of Product Management

Resources

Webinar Replay: How to Turn Customer Feedback into Action

eBook: Capacity Planning for Contact Centre BPOs

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

27th October 2026

The Intelligence Gap Shaping the Future of Customer Automation – Webinar

Latest Blogs

Awaab’s Law Phase 2: Connecting Property and Resident Data

Digital Where Possible, Human When Essential, Agentic Where Appropriate

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success