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Call Centre News

Call Centre News – a selection of news stories related to contact centres

Cozy street with tables of cafe in Paris

Case Study: Côte Is Delivering Exquisite Customer Service

129

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Outsourcing Supports Insurers Through Unprecedented Change

137

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Golden winner cups with sparkles on a pink background

CX Excellence Award Winners Stand Out

190

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Talkdesk Unveils CX Strategy Value Framework

154

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Mailbox and mail

Case Study: How Post Office Ltd. Levelled-up its Customer Service

217

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Theatre concept with the white plastic masks on gold fabric

Case Study: Marlowe Theatre Provide Outstanding Service

223

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A close up golden trophy award with falling confetti.

MiCloud Connect Named in RemoteTech Breakthrough Awards

269

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Two groups of pawns whose shadows are merging together into a crown

Zoom to Acquire Five9

251

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stack of magazines

Case Study: Managing the Customer Journey for Eaglemoss

209

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Longest white ladder and aiming high to goal target

2021 Aragon Research Globe Names Five9 a Leader

355

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Contact Centre Reports, Surveys and White Papers

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