The Leading Contact Centre Magazine

Call Centre News

Call Centre News – a selection of news stories related to contact centres

drinking coffee with friends

Take Part in Our Survey – Are You Delivering Exceptional Customer Service?

1,021

Read more...

outline of a handshake

Movers and Shakers

974

Read more...

The words AI on blue background with some coloured squares decoration

NICE inContact Add New AI Capabilities to CXone

342

Read more...

RBS members collecting the prize for the Innovation Award for Digital Transformation

Customer Contact Innovation Award Winners Announced

504

Read more...

A champagne bottle is uncorked and the champagne flows out

CallMiner Named a Top 10 Contact Centre Technology Once Again

502

Read more...

A happy looking money bank shaped like a pig

Jabra Launches New Cashback Promotion

383

Read more...

Florariums with flowers and stones hang among the Edison blubls lamps from the ceiling

Introducing DISRUPT CX 2019 – The Live Customer Experience Event

351

Read more...

A woman meditated in from on some distant mountains

Natterbox Announces Mindful AI Service

362

Read more...

A paper airplane is launched towards the moon

Jabra Launch Evolve 65e

277

Read more...

Blur image event blurred background

What Not to Miss at Call & Contact Centre Expo 2019

264

Read more...

Four white puzzle pieces fit together on a wooden surface

Poly Conference Phone Integrates With Amazon Chime and Alexa

148

Read more...

A bubble is burst by a hand holding a dart

The Impact of Contact Centre Downtime on Customer Satisfaction

121

Read more...

A large red piggy bank is followed by 3 smaller piggy banks

Biometrics System Saved Enterprises Millions in Fraud in 2018

71

Read more...

A rubber stamp on a white background - Certified

Poly Desktop Phones Certified by Google Voice for G Suite

118

Read more...

Woman using instant messaging app on mobile phone

Research Shows That Customers Have a Love-Hate Relationship with Messaging Apps

106

Read more...

A number of graph icons

Calabrio Releases Its Latest Analytics Suite

116

Read more...

A fireworks graphic, white exploding fireworks

CallMiner Launch Eureka Visualize

92

Read more...

An AU vector on a metallic looking background

8×8 Announces AI-Based Speech Analytics for the Entire Organisation

120

Read more...

A cartoon rocket launches through the clouds

Meet Poly: The Plantronics and Polycom Relaunch

127

Read more...

A target with an arrow through it is surrounded by graphs and tick lists

Jabra Unveils New Analytics Partnerships

60

Read more...

Contact Centre Reports, Surveys and White Papers

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.