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Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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NiCE Announces 2025 International CX Excellence Award Winners

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Staysure Chooses NiCE For European Expansion

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AI and Automation to Reshape Customer Service by 2028

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TalkTalk Joins Forces With NiCE To Deploy CXone Mpower

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Have Your Say in Our Annual Benchmarking Survey!

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Calabrio Launches $30M AI Push in Healthcare

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Genesys Launches Cloud AI Studio For Responsible Agentic AI

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Talkdesk Launches New Travel and Hospitality AI Platforms

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NiCE Unveils Inform AI to Support ECCs

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8×8 Launches Verif8 for Smarter Customer Authentication

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$20M Boost for Synthflow’s Enterprise Voice AI

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Success for Sabio Clients at UK National Contact Centre Awards

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Vonage Powers Bluegrass Network’s Unified Communications Upgrade

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New Survey Finds 62% Back Fines for Long Call Waits

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NiCE Expands Strategic Partnership With AWS

NiCE Partners With Snowflake to Streamline CX Data

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Content Guru Scores 100% Recommendation in Gartner Report

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NiCE Announces the Release of Virtual AI Agents

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Research Reveals 10-Point Drop in Global Customer Happiness

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77% Report Cost Savings From AI in CX

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Talkdesk Launches New Customer Experience Automation Platform

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Assembled Enters Europe with New London Office

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Calabrio Debuts Next-Gen Performance Management Solution

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Zoom Releases Major Enhancements to Its CX Platform