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Call Centre News

Call Centre News – a selection of news stories related to contact centres

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Microsoft and Genesys Expand Partnership

342

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NICE Announce New Capabilities For Its Robotic Process Automation Solution

156

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Survey – Help Us Improve Our Podcasts and Win a Prize!

140

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Speechmatics Expands Presence Into India

258

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One in Every 25 Contact Centre Calls Are Failing Due to Poor Audio Quality

262

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Series three of the contact centre podcast

The Contact Centre Podcast – Series 3 Is Here!

279

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CIO WaterCooler Begin Digital Transformation

342

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Genesys Renames Its Flagship Cloud Solution

1,481

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Sabio Group Acquires Provider of Contact Centre and CX Solutions

476

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IPI Strengthens Voice Biometric Capabilities Through Partnership

280

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New Partnership for what3words and Speechmatics

287

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Female Recruiters Recognised in UK’s Top 50 CX Stars

273

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Talkdesk Feature in New Gartner Report

592

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Tracktik Move to the Cloud to Support Growth

436

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Rostrvm Solutions Now Part of IMImobile

118

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CallMiner Secures $75M Investment from Goldman Sachs

264

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Spearline Launches Inaugural Connect Magazine

96

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Securitas Future-Proofs Emergency Response Services

158

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57% of UK Companies Say Their Staff Are Ready to Work With AI

198

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Bionic Selects New Telephony Platform

110

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