The Leading Contact Centre Magazine

Call Centre News

Call Centre News – a selection of news stories related to contact centres

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SITA Improves Customer Experience for Air Passengers With Genesys

167

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Sabio Group Acquires Coverage Group in France

209

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Sytel Releases Fully Blended Contact Centre Platform

273

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NICE Named Market Share Leader

267

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UK Healthcare Contact Centre Moves 2,000 Agents to the Cloud

311

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Consulting Firm Selects Talkdesk to Power Remote CX Operations

142

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Calabrio Named a Top Workplace Seven Times Running

179

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RingCentral Announces Cloud PBX for Microsoft Teams

121

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Vonage Launches New Virtual Assistant

988

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Nuance Integrates With Google’s Business Messages

90

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Mindful Chef Upgrades Its Contact Centre Technology

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Koopid Teams Up With Vonage

58

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Movers and Shakers

2,591

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The Evolving World of Work for Contact Centres

89

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Sales Leaders Are Confident About a Permanent Switch to Remote Selling

158

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Talkdesk Performs Well In G2 Report

86

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NICE Named a Leader in Journey Orchestration

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Nuance Add to Their Roster of Security Solutions

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Freshworks Announces Strategic Partnership with TCS

777

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UK Workers Claim to Be More Productive at Home

72

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