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Call Centre News

Call Centre News – a selection of news stories related to contact centres

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Missed Public Sector Appointments Caused by Communication Issues

103

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The 2021-22 UK Customer Experience Decision-Makers’ Guide

106

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NICE Expands its Global Reach with Bell Canada

135

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CXone Helps GWA Group Limited and RAC WA Transform Operations

156

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Vonage Enables Healthcare Organizations to Build Compliant Communications

172

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Study Reveals Path to Improving Recruitment and Retention

149

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Indian Department Grants Unified Licence to RingCentral

544

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Sabio Launches New Release of flexAnswer

128

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Proximie Selects 8×8 Call and Video Quality Performance Monitoring

120

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Case Study: Wowcher Gives Customers the WOW Factor

120

Contact Centre Reports, Surveys and White Papers

Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.