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Online Event – Unanswered Questions on Social Media Integration in the Contact Centre

Published On: 20th May 2014 08:00 - Modified: 7th Jul 2014

THE DATE: 26th June, 2014 at 1pm

THE LOCATION: Online

THE DETAILS: The way customers interact with you is changing.

With the rise of Social Media as a customer contact channel, are you, like 44% of forward-thinking contact centres, seeking to embrace social customer service?

The upcoming panel webinar ‘Unanswered Questions on Social Media Integration in the Contact Centre’ with the Professional Planning Forum and Sentiment, will share best practice, research findings and tips on integrating multimedia in the contact centre.

THE ORGANISERS: Netcall, Professional Planning Forum and Sentiment
THE WEBLINK: https://www.netcall.com/how-are-you-managing-your-social-customers/

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Online Event – Unanswered Questions on Social Media Integration in the Contact Centre

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