Online Event – Unanswered Questions on Social Media Integration in the Contact Centre

THE DATE: 26th June, 2014 at 1pm

THE LOCATION: Online

THE DETAILS: The way customers interact with you is changing.

With the rise of Social Media as a customer contact channel, are you, like 44% of forward-thinking contact centres, seeking to embrace social customer service?

The upcoming panel webinar ‘Unanswered Questions on Social Media Integration in the Contact Centre’ with the Professional Planning Forum and Sentiment, will share best practice, research findings and tips on integrating multimedia in the contact centre.

THE ORGANISERS: Netcall, Professional Planning Forum and Sentiment
THE WEBLINK: https://www.netcall.com/how-are-you-managing-your-social-customers/