Fewer Than 20% of Industry Professionals Believe that Video Will “Take Off”


According to our poll, just 19% of contact centre professionals believe that a video channel would prove popular with a large portion of their customer base.

Poll – “Do you Think that Video will Take Off in the Contact Centre?” – answers

Yes – 19%
Possibly – 34%
No – 34%
Don’t know – 12%

Source: Call Centre Helper webinar: 10 ideas for a contact centre Christmas wish list     Sample size – 149     Date: November 2013

Published On: 18th Mar 2014 - Last modified: 18th Sep 2019
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