According to our poll, just 19% of contact centre professionals believe that a video channel would prove popular with a large portion of their customer base.
Poll – “Do you Think that Video will Take Off in the Contact Centre?” – answers
Yes – 19%
Possibly – 34%
No – 34%
Don’t know – 12%
Source: Call Centre Helper webinar: 10 ideas for a contact centre Christmas wish list Sample size – 149 Date: November 2013
Author: Jo Robinson
Published On: 18th Mar 2014 - Last modified: 9th Nov 2020
Read more about - Archived Content, Polls, Video Solutions
