Fewer Than 20% of Industry Professionals Believe that Video Will “Take Off” 902 Filed under - Archived Content, Polls, Video Solutions According to our poll, just 19% of contact centre professionals believe that a video channel would prove popular with a large portion of their customer base. Poll – “Do you Think that Video will Take Off in the Contact Centre?” – answers Yes – 19% Possibly – 34% No – 34% Don’t know – 12% Source: Call Centre Helper webinar: 10 ideas for a contact centre Christmas wish list Sample size – 149 Date: November 2013 Author: Jo Robinson Published On: 18th Mar 2014 - Last modified: 9th Nov 2020 Read more about - Archived Content, Polls, Video Solutions Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter