Archived Content

Fewer Than 20% of Industry Professionals Believe that Video Will “Take Off”

Do-you-think-that-Video-will-take-off-in-the-contact-centre

Published On: 18th Mar 2014 10:09 - Modified: 9th Nov 2020

According to our poll, just 19% of contact centre professionals believe that a video channel would prove popular with a large portion of their customer base.

Poll – “Do you Think that Video will Take Off in the Contact Centre?” – answers

Yes – 19%
Possibly – 34%
No – 34%
Don’t know – 12%

Source: Call Centre Helper webinar: 10 ideas for a contact centre Christmas wish list Sample size – 149 Date: November 2013

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Fewer Than 20% of Industry Professionals Believe that Video Will “Take Off”

Topic:

Your Next Read