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67% of Contact Centres Have Their AMD Turned Off

Published On: 30th Mar 2016 10:08

According to our poll, more than two thirds of contact centres have Answer Machine Detection (AMD) turned off.

Poll – “If you make Automated Outbound Calls, do you have Answer Machine Detection turned On or Off?” – answers

Answer Machine Detection On – 15%
Answer Machine Detection Off – 67%
Not Sure – 18%

Source: Call Centre Helper webinar: Are You Staying on the Right Side of the Law? Sample size – 92 Date: March 2016

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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67% of Contact Centres Have Their AMD Turned Off

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