According to our poll, more than two thirds of contact centres have Answer Machine Detection (AMD) turned off.
Poll – “If you make Automated Outbound Calls, do you have Answer Machine Detection turned On or Off?” – answers
Answer Machine Detection On – 15%
Answer Machine Detection Off – 67%
Not Sure – 18%
Source: Call Centre Helper webinar: Are You Staying on the Right Side of the Law? Sample size – 92 Date: March 2016
Author: Megan Jones
Published On: 30th Mar 2016 - Last modified: 18th Feb 2020
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