67% of Contact Centres Have Their AMD Turned Off


According to our poll, more than two thirds of contact centres have Answer Machine Detection (AMD) turned off.

Poll – “If you make Automated Outbound Calls, do you have Answer Machine Detection turned On or Off?” – answers

Answer Machine Detection On – 15%
Answer Machine Detection Off – 67%
Not Sure – 18%

Source: Call Centre Helper webinar: Are You Staying on the Right Side of the Law?     Sample size – 92     Date: March 2016

Published On: 30th Mar 2016 - Last modified: 24th Apr 2017
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